Product Reviews

Hi mbjs, Great! We're glad that you're enjoying your 2.1ch Dolby Atmos®/DTS:X® Single Soundbar with built-in subwoofer. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi,

Thank you for your review.
We're sorry to learn that the sound quality of the Sony HT-X8500 sound bar didn't meet your expectations, and we'd like to assist.

Please, check out page 21 of this guide to learn how to customize the sound to your likings and get the most immersive sound out of your system: https://cutt.ly/7wLmVUJA

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hello,

Thank you for your review.
We're sorry to learn that your Sony HT-X8500 sound bar stopped working.
Please, try the following steps to attempt to fix it:
- Try another power outlet and check the fuse.
- Try resetting the sound bar using the steps in page 36 of this guide: https://cutt.ly/JwP2M5rF

We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Hi JJJJBBBB,

We are really sorry if our HT-X8500 didn't live up to your expectations. This is certainly not the experience we were hoping you would have. We'd love to know more about the issues you are having with your unit and help you out. Please email the information below to socialsupport@am.sony.com so we can best assist you.

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

We are looking forward to your message.

Sincerely,

Romeo
Sony Social Support

Hi analyst458, Awesome! We are glad to hear that you are happy with your new HTX8500! Vertical Surround Engine, our latest surround technology, lets you enjoy the thrill of Dolby Atmos® and DTS:X® from a single slim unit. No matter what type of room you're in, advanced DSP technology allows just two front speakers to reproduce full, cinematic sound from all around you, including from above. Thank you for choosing Sony! -Carl

Hi Hunter85,

Amazing! We're thrilled to know that you got our HT-X8500 at a discounted price, and that you are satisfied with its exceptional quality. The all-in-one X8500 Soundbar features upscaling to close to 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Mik454, Amazing! We're very happy to hear that you're enjoying the great sound quality of your new Sony HTX8500. Cinematic audio with built-in subwoofers, in a compact package. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos /DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Thanks for choosing Sony! -Sam

Hi Blurun, We're happy to hear that you are now able to enjoy the audio quality of your soundbar. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package. Thanks for choosing Sony. Erin

Hi,

Thank you for your review and we're glad to hear that you're enjoying your soudnbar despite having an issue with the dialogue sound.

We'd like to highlight that you can adjust the sound mode as clarified in page 21 here: bit.ly/3FYTjGI

If the issue remains, you can try resetting the soundbar to its factory settings as clarified on page 36: bit.ly/3FYTjGI

If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.

Mennah @Sony Support UK

Hi Keith5678, thanks for choosing and purchasing our product. We understand your feedback regarding the Bluetooth sound quality of your SONY unit. Please follow this link to isolate the issue. (Refer to page 28):

https://www.sony.com/electronics/support/res/manuals/4746/6fa5b7fc3a9c259f422850a9a546ceb9/47460911M.pdf

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Cinematic audio with built-in subwoofers, in a compact package. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos /DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Thanks for choosing SONY. ~Earl

Hi Someone_else,

Thank you for your feedback.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.

Having read your feedback, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony support UK

Hi JarrodH, we're glad you are enjoying our htx8500 with your SONY TV and PS5! Hear sound from all directions with simulated 7.1.2 surround sound. Vertical Surround Engine, our latest surround technology, lets you enjoy the thrill of Dolby Atmos® and DTS:X® from a single slim unit. No matter what type of room you’re in, advanced DSP technology allows just two front speakers to reproduce full, cinematic sound from all around you, including from above. Thanks for choosing SONY. ~Earl

Hi HFS716, Good to hear that you like the audio quality and ease of installing your X8500 Soundbar. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package. Thanks for choosing Sony. Erin

Hi Algaer, Great! We're glad that you are enjoying the sound quality of your soundbar. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package. Thanks for choosing Sony. Erin

Hi Jake, We regret to hear about what happened and we apologize for the inconvenience. This is definitely not the customer experience we want you to have. We can review your case and we will make sure this won't happen again. You can email us at socialsupport@am.sony.com with the following details:

Case Number:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience.

Sincerely,
Vincent

Amazing, GPaa! We are thrilled to hear you are pleased with the exceptional quality & superb performance- and that you purchased another one of our HT-X8500.

The all-in-one X8500 Soundbar features upscaling to close to 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi dkrkff64,

You made the right choice! We're glad that the soundbar works well with your Sony TV. Cinematic audio with built-in subwoofers, in a compact package. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos®/DTS:X® compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Thanks for choosing Sony!

-Ralph

Hi Rosner,

Awesome! We're thrilled that you are enjoying the amazing features of the soundbar. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos®/DTS:X® compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Thanks for choosing Sony!

-Ralph

Hi Bazedog, Awesome! glad to hear that you are happy with your soundbar paired with your Sony TV! Vertical Surround Engine, our latest surround technology, lets you enjoy the thrill of Dolby Atmos® and DTS:X® from a single slim unit. No matter what type of room you’re in, advanced DSP technology allows just two front speakers to reproduce full, cinematic sound from all around you, including from above. -Carl

Hi JesseJ,

Thank you for your feedback.
We're glad to hear that you're enjoying your sound system, and for more years to come.
Regarding the sound, it might be a matter of settings, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi,

Thank you for your review.

We're sorry to learn that you're experiencing an issue with sound quality of the sound bad while it's connected to your Sony TV.

As an attempt to resolve the issue, we recommend making sure that you're using a high speed HDMI cable, and make sure it's connected through HDMI ARC: https://bit.ly/3qTjg4L & https://bit.ly/3hDihlf - page 10.
Also, make sure to enhance the HDMI signal format: https://bit.ly/3HDwM3c.
And you're gonna need to adjust the audio system after it's connected: https://bit.ly/3G4xAhk.
If it's the same, you can reset the soundbar and test it once more, page 36: https://bit.ly/3hDihlf.

If the issue persists, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Sawy @ Sony UK