Article ID : 00023994 / Last Modified : 07/23/2019Print

How to reinstall a device driver.

    Follow this procedure to reinstall the device driver using the Device Manager utility.

    IMPORTANT: This procedure must be performed while logged in as Administrator or to an account with Administrator rights.

    1. Click the Start button, and then click Control Panel.
    2. In the Control Panel window, under Pick a category, double-click the Performance and Maintenance icon.
    3. In the Performance and Maintenance window, under or pick a Control Panel icon, double-click the System icon.
    4. In the System Properties window, click the Hardware tab.
    5. On the Hardware tab, in the Device Manager box, click the Device Manager button.
    6. In the Device Manager window, double-click the category icon of the device to be removed.
    7. Under the Device Manager category, click to select the device to be removed.
    8. On the menu bar, click Action.
    9. On the Action menu, click Uninstall.
    10. In the Confirm Device Removal window, click the OK button.

      NOTE: For some devices the operating system will display a System Settings Change window. Click the Yes button to restart the computer.

    11. Restart the computer.

      NOTES:

      • When the computer restarts, the operating system will find the device and install the driver.
      • If the operating system is unable to automatically find the driver, have the installation wizard search the C:\WINDOWS\I386 folder.
      • Updated and original device drivers can be downloaded from the Sony® Support website. Downloads are posted on your model support page.