The computer freezes or stops at a blue or black screen, or randomly restarts.
The procedure to troubleshoot why the computer freezes or stops at a blue or black screen, or randomly restarts, varies depending on the operating system installed on the computer. Follow the appropriate link below to troubleshoot the issue.
Product Repair
Repair information and service assistance
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Here you can ask questions and connect with other Sony users
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Contact Support
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Support by Sony (Mobile App)
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