Sony Support

Article ID : 00347981 / Last Modified : 10/28/2024Print

How to reset or initialize the WF-C510

    Reset the WF-C510

    The reset procedure is performed separately for each side. The device registration (pairing) information and other settings are retained.

    1. Put one of the WF-C510 units into the charging case.
      Note: Leave the charging case lid open.
    2. Press and hold the reset button on the back of the charging case for about 20 seconds or more.
      After about 15 seconds, the indicator on the charging case flashes orange for about 5 seconds. Then, the indicator on the charging case turns off, and the headphones will be reset.

      Note: Do not release your finger from the reset button on the charging case while the indicator is flashing orange. If you release your finger, the headphones will be initialized.
      Back of a charging case showing a USB Type-C port and a reset button on the left. The front has a lamp in the center

    3. Check that the indicator turns off, and then release your finger.

    Note: The pairing information and other settings are retained.

    Initialize the WF-C510 to restore the factory settings

    IMPORTANT: The initialize operation resets all the device settings to the factory defaults and deletes all pairing information.

    1. Set the WF-C510 units into the charging case.
      Note: Leave the charging case lid open.
    2. Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
      After about 15 seconds, the indicator flashes orange for about 5 seconds.

      The initialize button is on the left side of the USB Type-C port on the back of the charging case. The lamp is in the middle of the front of the charging case.
    3. Release your finger within 5 seconds after the indicator on the charging case starts flashing orange.
      When the initializing is complete, the indicator on the charging case flashes green 4 times.

      Note: If the indicator on the charging case does not flash green 4 times after performing step 3, the headphones have not been initialized. Try again from step 2.

    Notes:

    • To pair the headphones with a Bluetooth® device, delete the pairing information from the smartphone's connected devices list and then perform the pairing again to reconnect to the smartphone.
    • When the charging case's remaining battery charge is insufficient, the headphones will not start initializing. Charge the charging case.