The optical cable does not plug into the optical port of the audio device correctly.
Most optical cables ship with a clear protective sleeve on one end or both ends of the optical cable depending on the type of connectors it has. Remove this sleeve to use the cable.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
