Follow the steps below if the computer doesn't recognize the camera or the memory card:
If you use a USB cable to connect the camera
- Turn on your camera and connect it to the computer with the supplied USB cable.
- Check the computer to see if it recognizes the camera:
- Microsoft® Windows® operating systems: check if an additional icon appears on the PC or Computer window.
- macOS® or OS X® operating systems: check if an additional icon appears on the desktop.
- If the camera has an LCD display, check the USB transfer mode.
- If the USB transfer mode is PTP, MTP or PC Remote, set it to Mass Storage and check if the camera is recognized. For some computers and cameras, you may need to set the USB transfer mode to PTP or MTP to allow images to be downloaded. Check your camera manual for model-specific information.
Manuals are posted on your model support page.
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- On the computer, try a different USB port.
- Disconnect all other USB devices and connect only the camera's USB cable.
- Restart the computer.
- Replace the USB cable.
Note:
- If the computer fails to connect to multiple USB devices, repair may be required. Contact the manufacturer of the computer for more information.
- If the camera can't connect to the computer and the computer connects to other cameras and USB devices, the camera may require repair. Go to Product Repair.
If you use the memory card slot on the computer
- Remove the memory card and clean the contacts with a soft cloth.
- Make sure the memory card is inserted in the correct direction.
- If you use a card adapter, install the adapter first and retry Steps 1 and 2.
- Restart the computer.
Note:
Some types of memory cards can't be read by the computer. If the memory card works in the camera, but the computer can't read it, contact the manufacturer of the computer.
Additional information is available if the computer recognizes the camera or memory card but PlayMemories Home™ can't import the images .
