System Software Update (Windows)

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

DSC-HX400
DSC-HX400V

About this download

Benefits and improvements

This utility updates the camera firmware to version 2.10 and provides the following benefits:

Improvements over version 2.00:

Improves the power-on time after downloading the Smart Remote Control application of the PlayMemories Camera Apps™

Benefits provided by previous updates and included in version 2.10:

Enables remote movie shooting using a smartphone NoteS:
- The pre-installed smart remote control application of the PlayMemories Cameras Apps™ supports only still images onthe DSC-HX400V and DSC-HX60V cameras.
- For movie shooting, using the smart remote control function, ensure the "PlayMemories Mobile" app is updatedto the latest version (Ver. 3.10 or later). It will be available at the beginning of November from the Google Play™ online store for Android™ devices and from the iTunes® App Store for iOS devices.
Functional improvements

System Requirements

Operating Systems

Windows Vista®
Windows Vista® 64-bit
Windows® 10
Windows® 10 64-bit
Windows® 7
Windows® 7 64-bit
Windows® 8
Windows® 8 64-bit
Windows® 8.1
Windows® 8.1 64-bit

File Info

File Name

Update_DSCHX400VV210.exe

File Version

2.10

File Size

200 MB

Release Date

10-30-2014

Before You Start

Determine if Your Camera Needs the Update

This update is only for DSC-HX400 and DSC-HX400V cameras that currently have firmware version 2.00 or earlier. If your camera firmware version is already Version 2.10, this update is not necessary.

Check the version of your camera firmware:

Power on the camera.
On the camera, select "MENU", "Setup", and then "Version".
If the version number is Ver. 2.10, the camera does not need this update.

Important Notes

This utility is only for use with the Sony® DSC-HX400 and DSC-HX400V cameras. Do not install this utility with any other model.
WARNING!: This firmware update and any changes incurred by it are permanent. It is not possible to return to a previous firmware version after updating this firmware. By continuing this update process and downloading and updating this firmware, you acknowledge that you are aware and understand that this update cannot be reversed.
This update process requires the following items for proper updating:
- A computer with:
  - Available Hard Disk Space: 200 MB or more
  - Installed Memory (RAM): 512 MB or more
  - A USB port.
  - One of the following Microsoft® Windows® operating systems installed:
    - Windows 10
    - Windows 8/8.1
    - Windows 7 (with Service Pack 1)
    - Windows Vista® (with Service Pack 2)
      Note: Starter Edition of Windows Vista is not supported.
- Camera power supply:
  - This update can only be performed when the remaining battery level has three bars or more. When performing the firmware update, it is recommended to use a fully charged NP-BX1 rechargeable battery pack.
    WARNING!: The camera may not operate properly if the power is interrupted during the update.
- USB cable:
  - Use only the USB cable supplied with the camera.
    IMPORTANT: Update functionality is not guaranteed with any other USB cable.
To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.
It is highly recommended that you print out these instructions for use as a reference during the installation process.

Prepare the Camera for the Firmware Update

Remove the memory card from the camera
Ensure the camera battery is fully charged.

Download & Install

Download and Update the Firmware

Download the Update_DSCHX400VV210.exe file to a temporary or download directory (please note this directory for reference).
Note: For Windows 8/8.1 and 10, the default settings for Internet Explorer® will save the file in the "Downloads" folder. For Windows 10, use File Explorer to locate the Downloads folder, for Windows 8/8.1, click the "Desktop" tile from the Start screen and then locate the Downloads folder using Windows Explorer.
Go to the directory where the file was downloaded and double-click the Update_DSCHX400VV210.exe file to begin the Firmware Updater.
At the "Firmware Updater" screen, please follow the instructions.
Power on the camera.
Make sure the USB Connection Setting is set to "Mass Storage".
On the camera, select "MENU", "Setup", "USB Connection", and then ensure "Mass Storage" is selected.
Ensure the memory card is removed from the camera.
Connect the camera to your computer using the supplied USB cable. When the camera is connected to the computer, the LCD screen of the camera turns off. Please proceed to the next step.
Note: If the message "Could not find the camera for this update." appears on the computer display, try disconnecting and reconnection of the USB cable or try another USB port on the computer.
Verify that the remove hardware icon or is displayed in the task tray at the lower right-hand corner of the computer screen.
After completing the steps above, click "Next" at the "Firmware Updater" screen.
WARNING!: Do not power off the camera or disconnect the USB cable until the update process is complete.
When the updater recognizes the camera connection, the next "Firmware Updater" screen is displayed on the computer, and the camera screen displays "Follow the instructions on the computer".
At the "Firmware Updater" screen, click "Next".
When the following screen is displayed, check the version number at the lower left.

If the current version is "2.00 or earlier", click "Next".
Note: If the current version is "2.10", your camera does not need this update. Stop the USB connection by clicking the remove hardware icon or in the task tray in the lower right corner of the computer screen and then click the "Finish" button on the "Firmware Updater" screen. Then power off the camera, briefly remove the battery pack or the AC adaptor, and then power on the camera again.
To perform the firmware update, follow the steps to reset the camera.
Reset the camera:
1. In the task tray at the lower right hand corner of the computer screen, click the "Safely Remove Hardware" or icon and stop the USB connection. If the icons are not displayed on the task tray, please proceed to the next step.
  IMPORTANT: Do not disconnect the camera from the computer.
2. On the camera, press the center of the control wheel to execute reset.
  
  Note: The camera screen turns off when the center of the control wheel is pushed.
At the "Firmware Updater" screen, click "Next".
After resetting, reconnection of the camera is verified, and the next Firmware Updater screen appears.
When the following screen is displayed, click "Run".
Note: The update process takes about fifteen minutes to complete.

WARNING!: Do not power off the camera or disconnect the USB cable until the update process is complete.
When the update process has been completed, the camera will automatically restart. The message "Recovering data. Please wait" may appear for a few minutes before restarting. Make sure the camera is powered on and wait until the LCD screen appears again. When the LCD screen appears, click "Finish".
In the task tray at the lower right hand corner of the computer screen, click the "Safely Remove Hardware" or icon and stop the USB connection.
You may now disconnect the USB cable.