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End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
Unable to export edited videos larger than 4GB to the camera using the PlayMemories Home software and exported movies cannot be played back.Check the following when trying to export edited videos larger than 4GB into the camera, or exported videos cannot be played back: The exporting function is not available with the PlayMemories Home™ for Mac software
How to insert the date when printing from the PlayMemories Home software for Windows.IMPORTANT: Make sure you have the recent version of PlayMemories Home™ software installed on your computer. Follow the steps below to insert a date stamp when printing using the PlayMemories Home software. NOTES:
The message Update Database appears and it takes a long time to import images when trying to open the PlayMemories Home software.Importing images requires updating the PlayMemories Home™ database, which may take a long time depending on the amount of data. If the message Update Database appears when you try to open the PlayMemories Home software
How to resolve PlayMemories Home installation or start up errors.If the PlayMemories Home™ software does not install or operate properly, download any of the appropriate tool from below to resolve the issue. For Microsoft® Windows® computers For Apple® Macintosh® computers The
General information about PlayMemories HomeInstallation What Is PlayMemories Home™ Software? Installation of the PlayMemories Home Software Can't Launch PlayMemories Home Software Error: PlayMemories Home is running Appears and I Cannot Install or Uninstall
Error: Installation is canceled because network connection is disconnected is displayed when installing the PlayMemories Home software.The installation of the PlayMemories Home™ software is cancelled if the Internet is disconnected during the installation or if the camera was not connected to the Internet before the installation. To resolve this
How to install the PlayMemories Home softwareRefer to the following page for system requirements. PlayMemories Home system requirements: https://support.d-imaging.sony.co.jp/www/disoft/int/pcenv/en/contents/index.html For details on the installation procedure
How to transfer images from the camera or memory card to a USB external HDD using the PlayMemories Home softwareThis article describes how to transfer images to an external HDD. To transfer images to a computer, refer to these articles: Transfer photos and videos to a Windows computer using PlayMemories Home Use PlayMemories
How to install the PlayMemories Home (Windows) software without the Internet connection.The PlayMemories Home™ software is normally installed by downloading the PlayMemories Home program file. The installer downloaded by the procedure below allows you to install PlayMemories Home software without downloading

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Included components may vary by country or region of purchase: BC-CSG, BC-CSGC

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