Transfer pictures and videos from your camera to a computer or smartphone

This article provides information on how to transfer pictures and videos through different connections to computer or smartphone and troubleshoot problems.

USB Connection

• How to transfer pictures or movies from the camera to a computer using a USB connection

Wi-Fi® Connection

• Importing camera images to Creators' App (smartphone operation)
• How to transfer pictures and videos using a Wi-Fi connection to a computer with the Microsoft® Windows® operating system
• Importing images to your Mac (Wi-Fi) (OS X v10.10-10.11 / macOS 10.12 - 10.13)
• To transfer pictures and videos wirelessly using the Imaging Edge Mobile app to a mobile device, visit the Imaging Edge Mobile/How to use the website and choose your model.
• Transfer pictures and videos using NFC™ One-touch sharing to a mobile device

Memory Card

• Transfer pictures to a computer

Troubleshooting

• Frequently asked questions about the PlayMemories Home™ app
• The computer doesn't recognize the USB connection from my digital camera
• Can't make a Wi-Fi connection between the camera and the mobile device
• Can't save data on the computer through the wireless connection using PlayMemories Home
• Can't import videos recorded in 60p/50p to Apple iMovie® software
• The message "Videos that can't be imported by PlayMemories Home were found." is displayed, and images can't be imported.