Computer will not boot or startup

Steps may vary by operating system, so make sure you click the link for the version you are using.

• The computer may freeze or display a black screen when resuming from Sleep or Hybrid Sleep mode.

  • Windows 8, Windows 10

• Computer starts to a blank screen, freezes or stops at a blue or black screen, or randomly restarts.

  • Windows 8, Windows 10
  • Windows 7, Windows Vista
  • Windows XP

• Computer does not display, beep, clear POST (Power On Self Test) or boot.

  • Windows 10
  • Windows 8, Windows 7, Windows Vista
  • Windows XP

• Restore the computer to an earlier time using the System Restore feature.

  • Windows 10
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP