CREATORS' CLOUD
    Creators' App

    Uploading from the camera to the cloud pauses midway through the process.

    After uploading, if the Cloud screen of Creators' App displays (Error) instead of (Complete), uploading is not complete. Tap (Notifications) in the upper right of the home screen and check the messages.
    Cloud screen of the app. The "Error" icon in the upper right of the screen is highlighted.

    If [Upload from (camera) is paused. (Due to disconnection from the camera)] is displayed in Notifications

    Possible causes include the following. You can upload by taking the appropriate measures and then performing the upload operation again.

    • If the temperature of the camera rises while uploading is in progress, the power may turn off midway through the process. Refer to "If the camera becomes hot and the power turns off" below.
    • Upload in a location with a good communication environment where (Wi-Fi connected, communication status good) is displayed on the camera, such as near a router or access point.
    • If you delete images on the camera side or shoot continuously for a long time while uploading is in progress, uploading may be interrupted.

    If the camera becomes hot and the power turns off

    If the temperature of the camera rises to a certain level or higher while uploading is in progress, the power may turn off midway through the process and uploading may be interrupted. To resume the upload, wait for the temperature of the camera to fall and perform the upload operations* again. Uploading will resume from the point where the power turned off.
    * Operation methods vary depending on the camera used (set the camera's power switch from OFF to ON, or select [Cloud Connection] in the camera menu once the power is turned on).

    To reduce interruptions due to the temperature rising, try the following.

    • Set (Setup) → [Power Setting Option] → [Auto Power OFF Temp.] to [High] in the camera MENU.
    • Upload in a location with a good communication environment where (Wi-Fi connected, communication status good) is displayed on the camera, such as near a router or access point.
    • Set the camera to the still image shooting standby screen instead of the movie recording standby screen before starting the upload.

    If [There is no available space in the Cloud.] is displayed in Notifications

    You can continue the upload by doing one of the following.

    Delete uploaded contents. For movies, upload proxy movies instead of the original movies.
    • Proxy movies have a small file size and can save space, which makes them suitable for upload to the cloud. You can record proxy movies at the same time as the original movies by setting (Shooting) → [Image Quality/Rec] → [Proxy Settings] → [Proxy Recording] → [On] in the camera MENU. For more information, refer to the Help Guide of your camera.