Blu-ray Disc Software/Firmware Update FAQ
For assistance with software and app updates, please select a topic from the list below:
IMPORTANT: For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.
Software/Firmware Update
- Benefits of a firmware update
- Where can the latest Sony product device drivers or software updates be downloaded?
- Steps to install firmware updates on your Blu-ray Disc player
- How to format a USB device for FAT32 or NTFS
Troubleshooting and Errors
- The Blu-ray Disc player was shut down while performing a disc or network update.
- The Blu-ray Disc player freezes or acts erratically after a firmware update
- The firmware network update failed
- Error: Update failed. appears on the Blu-ray Disc player during a software update
- Unable to install a system software update that was copied to a USB memory device
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
