XAV-AX5500

6.95" (17.6 cm) Media Receiver with CarPlay/ Android Auto/ Weblink Cast / Included components may vary by country or region of purchase: RM-X170

Product Alerts

Questions & Answers: 120

End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
The car stereo does not respond when using the Apple CarPlay featureIf the car stereo doesn't respond when using the Apple CarPlay® feature, press and hold the HOME button for 10 seconds. The car stereo will reboot and the issue will be resolved.
The Apple CarPlay or Android Auto operation slow down when used for a long period of timeIf the Apple CarPlay® or Android™ Auto operation slows down when used for a long period of time, disconnect and then reconnect the phone from the unit.
Unable to play YouTube content on WebLinkPlayback of YouTube content may not be possible due to an application or content restrictions.
The WebLink displays an error or USB connection is not detectedIf the WebLink function returns a message or can't be used, check the steps outlined in this article: If the message USB device not supported is displayed: Install the WebLink Host app on your smartphone from the
The Touch Control feature of the WebLink Cast for car audio is not available for my iOS deviceThe Touch control feature for WebLink Cast with iOS version 13.4 and above requires the latest WebLink Host app and latest firmware upgrade for your car stereo. WebLink Host app: You can get the latest version from
Which versions of iOS and Android support the WebLink Cast feature of my car head unit?The following version is required to use the WebLink Host* app 3.4.0 or later: Android™ 10 or higher For the WebLink Host (for Android), app version 2.12, Android 8.0, or later is required. iOS™ 16.0 or higher Check
WebLink Cast function stops after a phone call ends If you receive a phone call while using the WebLink Cast function, the function may stop unexpectedly when the call ends. If this occurs, restart the WebLink Cast function.
How do I check if my smartphone supports the WebLink function?To check if your smartphone supports the WebLink® function, refer to the WebLink Frequently Asked Questions website.
How to tune to a radio station on car stereoFollow these steps to tune to a radio station on your car stereo. Press the SOURCE, HOME, or MODE button on the main unit of the car stereo, and then select radio or Tuner. Select band (AM or FM). To tune automatically

Product Alerts

Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.

Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!

XAV-AX5500

6.95" (17.6 cm) Media Receiver with CarPlay/ Android Auto/ Weblink Cast / Included components may vary by country or region of purchase: RM-X170

Questions & Answers

Popular Topics

Questions & Answers: 120

Product Alerts

Videos

Consumer Electronics

Professional Products & Solutions

Other Sites

Follow us on Pinterest

Follow us on Twitter

Subscribe on YouTube

Like us on Facebook

Follow us on Instagram