About this download

Benefits and Improvements

• Improves the overall performance of the TV
• Adds support for TV Control with Smart Speakers with the consolidated Sony account
• Fixes an issue where the Input Menu doesn't work in Basic TV mode
• Fixes an issue where No Signal is displayed when a 4K Blu-ray Disc player is powered on

Previous Benefits and Improvements

View previous benefits and improvements

Restrictions

• This file is only for use with the models identified. Not all models are sold in all countries/regions.

System Requirements

What You Need

• A computer with access to the Internet
• A USB flash drive
  Note: You can update your TV even if there are other files on the USB flash drive.

File Info

• File Name: Firmware update to v6.7612 for TV
• Zip File Name: sony_atvotafull_2020_1607612100_naa_auth.zip
• File Version: 6.7612
• File Size: 1 886 149 311 bytes
• Release Date: 09-16-2024

Preparation

Check the Software version

Your software may already be up to date. If you're not sure, it's easy to check which version of software you have by following these instructions:

1. On the TV remote control, press the HELP button or press the (Input) button, and then select Help.
   Note: If Help is not shown in the input selection screen, select Edit and add Help.
2. On the TV screen, the software version number is shown below the model name.
   
   • Model: KD- / KE- / XBR- / XR-xxxxxxxx
   • Software version: PKG-xxxxxxxx

If the version number is PKG6.7612.xxxx or higher, you already have the most recent software version, and updating is not required.

There are 2 ways to update the firmware on your BRAVIA TV:

• Use the Automatically check for update method (easy)
  Note: Your TV may indicate the Software is up to date even if the newer version is not installed. The software updates available for automatic download have staggered release dates and may not be immediately available. Please try again later. If you prefer to update immediately, follow the instructions to download and install the software update using the USB flash drive method.
• Use the USB flash drive method

Use the Automatically check for update method (easy):

Sony provides software updates in order to enhance functionalities and provide users with the latest TV experience. The easiest way to receive software updates is to use the Automatically check for update. This setting is enabled by default.

With the Automatically check for Update feature enabled, you will automatically receive a notification to update your TV.

1. On the TV remote control, press the HELP button or press the (Input) button, and then select Help.
   Note: If Help is not shown in the input selection screen, select Edit and add Help.
2. Select Status & Diagnostics.
   Note: If Status & Diagnostics is not shown, skip this step.
3. Select System software update.
4. Select Automatically check for update.

The new firmware update will be rolled out gradually to all Internet-connected TVs over the weeks following its release.

Note: The following System Requirements, File Info, and the Download & Install sections all relate to the USB flash drive update procedure. You can ignore them if you completed the update using the Automatically check for update feature.

For other FAQs and troubleshooting, please see the Questions and Answers on the Sony Support Site.

Use the USB flash drive method:

You can also update the software by using a USB flash drive. If an Internet connection is not set up on your TV, or you don't want to wait for the update via the Automatically check for update function, download and update using a USB flash drive.

Download & Install

Important Notices

• Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.
• Do not turn off the TV or disconnect it from power while it's updating.
• Do not press any buttons, except the ones mentioned in the instructions.
• Stop all recordings before you start the firmware update (USB HDD recording models only).

Download the Updater:

Before you install the update, you'll need to download the update files from the Internet and save them to a USB flash drive.

1. Click the Download button at the top of this page, then read and accept the terms and conditions.
2. Once you have accepted the terms and conditions, click the Download button at the bottom of the page to download the update files to your computer.
3. Verify the downloaded file names and size (see the File Info section).
4. Extract the downloaded files to a location on your computer you can easily find.
5. Make sure that a sony_tvotafull_202x_zzzzzzzzzz_yyy_auth folder is created and that it contains the following files:
   • sony_dtvxxxxxxxxxxxx_xxxxxxxx_zzzzzzzzzzzzzz.zip
   • sony_dtvxxxxxxxxxxxx_xxxxxxxx_zzzzzzzzzzzzzz_xxxx.dep
6. Connect the USB flash drive to your computer.
7. Go to the location where the extracted files are saved and copy (or drag and drop) the two files from the sony_tvotafull_202x_zzzzzzzzzz_yyy_auth folder into the root directory of the USB flash drive.
   Note: The root directory is the first or top-most directory of the device, which contains all the other folders.
8. Remove the USB flash drive from your computer and continue to the next section.

Step 1: Install the update

Once the update files are downloaded to your USB flash drive, install the files on your TV. The process can take up to 10 minutes and during the installation, your TV will turn off before turning itself back on. Follow these steps:

1. On the TV remote control, press and hold the POWER button for at least 3 seconds and select Restart. Depending on the model and OS, you may need to press and hold the POWER button of the remote control for about 5 seconds, or until the message Power off appears.
2. Make sure that no other USB devices are connected to your TV.
3. Connect the USB flash drive containing the two extracted files to a USB port on the TV set.
   Note: If the TV has multiple USB ports, any of the ports can be used.
4. Once the TV detects the USB flash drive, a series of different messages will appear on the TV set. Follow the on-screen instructions.
   Note: If the messages do not appear automatically, use the remote control to turn the TV off and back on again.
5. Once the update process begins the POWER indicator on the TV will flash white, and an update progress screen appears on the TV.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
   WARNING! During the software installation process:
   • Do not remove the USB device
   • Do not turn off the TV
   • Do not disconnect the TV from the power supply
7. The TV restarts automatically once the update is completed.
8. Carefully remove the USB flash drive.

Step 2: Check that the update was successful

Check the current software version to confirm that the update has successfully been installed.

• If the version number is PKG6.7612.xxxx, the software update was successful.
• If the version number isn't PKG6.7612.xxxx, download and install the update again.

Questions & Answers

FAQs

• Are personal settings deleted during the update?
  No, all your personal settings will be kept.
• Can I install an older version of the software?
  No. To ensure that your TV remains at optimum performance, the installation of an older software version is not possible. The latest software version contains all the benefits and improvements of previous versions.
• Is it normal for the TV to turn off during the update process?
  Yes, it's normal for the TV to restart during the update process. It will take longer for the TV to restart while installing the new software.
• When should I insert the USB flash drive?
  You can insert the USB flash drive when the TV is ON. Please complete the Initial setup before you try the update.

What to do if you have problems updating your TV firmware

If the message An error occurred during the software update or Software cannot be updated using this USB device is displayed on the TV screen, please follow these steps for a possible solution:

1. Press the POWER button to turn off the TV set.
2. Press the POWER button again and proceed with the installation process again.

If the message No newer version of the TV software was found is displayed on the TV screen, your TV already has the newest software version installed, so you don't need to update it.

Note: If you are trying to update the software using a USB flash drive, check the following.

• Make sure your USB flash drive is in good working order.
• The flash drive must be formatted in FAT16, FAT32, exFAT, or NTFS.
• The update can fail even when using a USB flash drive that meets the above conditions, depending on the size and directory structure of other files on the drive. If the update does fail, delete other files and try again with only the update file saved in the USB flash drive. If the update still fails, format the USB flash drive to FAT32 and try again.

For other FAQs about Troubleshooting, please see the Questions and Answers section on the Sony Support Site.