Article ID : 00299114 / Last Modified : 09/19/2023Print

Can't access the Amazon Music Unlimited trial account

    If you've entered your access code for the Amazon Music Unlimited trial but can't access your account, refer to the Your Amazon Music Settings website to verify your eligibility:

    • If your account shows the "Your Unlimited free trial has ended" message:

      • This indicates that you have previously opened an Amazon Music Unlimited trial subscription in the past and are not eligible under that account. 
    • If your account shows the message:

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      • Then refer to this article as it indicates an issue with the Amazon website.

    Amazon, Amazon Music Unlimited, and all related marks are trademarks of Amazon.com, Inc. or its affiliates.