TV has no sound or picture when connected to a PS5 with an HDMI cable
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
There is an issue in the TV software which may cause the TV to experience no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console
12/02/20: Firmware update version v6.0414 was released and made available for this issue. This firmware update version may be replaced over time with a newer version that includes this benefit.
- The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV.
- If you don’t want to wait for the automatic update, you can download the update from the downloads page for your TV model and manually install it.
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