The voice-enabled Amazon Alexa device suddenly no longer controls my TV

There are two possible reasons why voice operations have stopped working:

• The service has not been used for a while, so you have been signed out.
• The link with the Amazon Alexa app (i.e., mobile application provided by Amazon) on your smartphone has been disconnected.

Follow the steps below using your TV and smartphone.

1. Sign in again to the TV Control with Smart Speakers app on the TV.
   1. On the Apps tab on the TV’s Home menu, select See all → TV Control with Smart Speakers.
   2. When the Account logged out screen appears, select OK.
      Note: If the Account logged out screen doesn't appear, you are already signed in. You can skip the sign-in steps and go to the next item: 2. Link the Amazon Alexa app on your smartphone to the account registered on the TV.
   3. Follow the instructions on your TV to input the activation code on your mobile device.
      
   4. When the activation code has been confirmed, tap Proceed to sign in on your mobile device.
      
   5. Sign in using the ID you have been using up to this point (either your Sony account ID or an Amazon, Apple, Facebook, or Google ID).
      
      Note: Sony has consolidated the IDs used with services for Sony products into a single Sony account. If you select an Amazon, Apple, Facebook, or Google ID, migration to your Sony account begins. Follow the instructions on the screen to complete the migration procedure.
2. Link the Amazon Alexa app on your smartphone to the account registered on the TV.
   1. Open the Amazon Alexa app on your smartphone.
   2. When the Sony’s TV skill screen appears, tap Enable to use.
   3. Follow the instructions on the screen to link the account you are signed into on the TV to Sony’s TV skills. The process is complete when the message Your BRAVIA account has been successfully linked is displayed. Tap Close.
   4. Also, select the correct Alexa device you want to use. Select the name of the TV displayed in Devices in the Amazon Alexa app on your smartphone, and select the Alexa device you want to use from Linked Alexa Devices.
      Note: Make sure the Alexa device name is dimmed and says Already paired with a device.

When the Privacy Policy of the TV Control Setup with Amazon Alexa app in the TV is updated, you can't control the TV with Amazon Alexa-enabled devices through voice operations.

Agree with the latest Privacy Policy of the TV Control Setup with Amazon Alexa app to continue using Amazon Alexa-enabled devices to control the TV.

This message is displayed when you control the TV with Amazon Alexa-enabled devices through voice operations after the Privacy Policy is updated:
"The Privacy Policy has changed. Please run TV Control Setup with Amazon Alexa to accept the changes".

When this message is displayed, the Privacy Policy of the TV Control Setup with Amazon Alexa app has been updated. Agree to the new Privacy Policy by following the steps below.

1. Select the TV Control Setup with Amazon Alexa app.
   For Android™ OS 8.0 or later
   1. Press the Home button on the remote control.
   2. Select Apps.
   3. Select TV Control Setup with Amazon Alexa.
   For Android OS 7.0
   1. Press the Home button on the remote control.
   2. Select TV Control Setup with Amazon Alexa in the Apps category.
2. When the Privacy Policy screen is displayed, select Agree or Proceed. Scroll down and display the full text of the Privacy Policy to select Agree or Proceed.
3. Confirm that you can control the TV with Amazon Alexa-enabled devices through voice operations.

Note: The Amazon Alexa App is a mobile application provided by Amazon.