FAQ about Android TV system software / firmware updates and apps

For assistance with software and app updates, please select a topic from the list below:

• App information
• Perform a TV system software (firmware) update
• Troubleshoot issues that occur during the update process
• Troubleshoot problems that appear after an update is installed

Note: Refer to your operating manual for model-specific steps. Manuals are posted on your model support page .

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App information 

• Update pre-installed apps on your Android TV
• Apps won't install or update from the Google Play store
• Some apps such as Amazon, Netflix, and YouTube do not work on my Android TV after a software update

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Perform a TV system software (firmware) update 

• Perform a software update on an Android TV
• How to automatically receive software updates on the TV
• How long does the software update on the Android TV take?
• The screen for software update appears during the initial setup of the Android TV
• Android TV: Find the model name, serial number, and software version of your TV
• Changes with the Home Menu after the software update to the Android™ 8.0 Oreo™ operating system

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Troubleshoot issues that occur during the update process 

• Android TV software update doesn't start
• Error 1002 or 2123: Appears during a software update on an Android TV
• Software update doesn't complete using the TV menu
• The TV software update fails or takes a long time to finish
• Error: Software Update appears when using some of the functions and applications of the TV

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Troubleshoot problems that appear after an update is installed 

• Unable to complete the Privacy Policy on my Android TV
• My Android TV is stuck in a reboot loop or the TV continuously turns on and off after a firmware update
• The Android TV displays a black screen after a software update
• Can't access the Home Menu after the software update on my Android TV
• The brightness of the backlight changes after performing a software update on the Android TV
• Some apps such as Amazon, Netflix, and YouTube do not work on my Android TV after a software update
• TV is not working properly after an Android update