Unable to complete the Privacy Policy on my Android TV
A recent software / firmware update for Android TV™ models contains a revised Privacy Policy. It is required that customers review and accept the new policy.
Use the Sony® remote control supplied with your TV to accept the new policy
After the TV powers up, the privacy message will appear.
- On the remote control, press the
(Enter / Select) button to open the Privacy Policy.
- Read and scroll all the way to the bottom of the policy using the Up / Down arrows.
- At the end of the policy, select the desired options (check boxes) by pressing Enter / Select.
- Select Proceed and press Enter / Select.
What if I don't have the supplied remote control?
If you don't have the supplied Sony remote control, try one of the following methods to navigate and accept the Privacy Policy:
- Use a different Sony remote control and follow the steps in the section above.
- Connect a USB keyboard or mouse to the TV.
- For a mouse: Use the Cursor/Scroll/Select buttons to navigate the policy and select options.
- For a keyboard: Use the Down Arrow/Enter keys to navigate and select options
After the options are selected and you select Proceed, the TV will function normally.
- Options that are not selected may limit functionality of the TV after the update.
- Other devices that have USB connectivity through a wired connection may work in the abscence of the supplied Sony remote control.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
