TV Audio and Sound FAQ & Troubleshooting
Please select a topic below for troubleshooting and assistance with audio and sound settings:
ARC / eARC
(Audio Return Channel)
Audio Formats like
Dolby® & DTS®
Closed Captioning &
Text to Speech
ARC videos
ARC vs eARC Explained
ARC articles
Audio format videos
Benefits of HDMI Connection Versus Optical on Sony Soundbars Explained
What is Dolby Atmos and How Does it Benefit You on Sony Products?
Audio format articles
Closed captioning & text to speech articles
- How to display Subtitles (Closed Captions)
- Closed captioning (CC) doesn't display on the screen
- Display Closed Captions / Subtitles for TV broadcasts and internet video services on your TV
- Change the closed caption text size of streaming apps on an Android TV
- Screen reader for an Android TV
- Turn off voice narration when changing volume, channels or browsing the menu
Connect Audio Devices
Distorted Audio
No Audio
Connect audio device articles
- Can I use Bluetooth headphones, speakers, and soundbars with my Android TV or Google TV?
- How to listen to your TV through headphones and the TV speakers, soundbar, or another audio device at the same time
- How to connect audio and video devices to a TV
- Connect a Sound Bar to Your TV
- How do I hear TV sound through the A/V Receiver or Home Theater System speakers?
- How to get audio from both the RF headphones and soundbar speaker at the same time
- What is the difference between FIXED and VARIABLE audio output?
- There is no sound from the TV while streaming or casting apps
Distorted audio articles
- The audio and video on my TV are out of sync or there's an audio delay
- TV audio drops out, there is no audio, or audio is out of sync
- The timing of the audio and picture does not match when a home audio system is connected to the Android TV using an HDMI connection.
- How can I test the picture and sound quality of my TV?
- A Popping or Crackling Sound Is Heard When Changing Channels Using a Cable Box
No audio articles
- No sound or audio from the source device when connected to the TV with an HDMI cable
- My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port
- TV speakers have no sound or low volume
- Dolby Digital Audio Doesn't Work on My Netflix Movie
- The Android TV has no sound during playback of videos from a USB device
- What Soundbar does the A/V Sync setting on My Android TV support?
- Soundbar troubleshooting guide
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
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Contact Support
Product support & customer relations
Support by Sony (Mobile App)
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