Sony SupportBluetooth Headphones

Article ID : 00231278 / Last Modified : 08/21/2023Print

Can't change the volume on the earbud headphones

    The procedure to adjust the volume of the headphones varies depending on the version of the Sony | Headphones Connect app and the headphones software.

    Assign the playback volume adjustment function to the touch sensor of the headphones

    For WF-1000XM5: You can adjust the volume by tapping the touch sensor.

    • To increase the volume: Quickly tap the touch sensor on the right earbud during music playback. As you repeatedly tap the touch sensor (with an interval of about 0.4 seconds or less between each tap), a notification sound is emitted and the volume increases by 1 step.
    • To decrease the volume: Quickly tap the touch sensor on the left earbud during music playback. As you repeatedly tap the touch sensor (with an interval of about 0.4 seconds or less between each tap), a notification sound is emitted and the volume decreases by 1 step.

    For LinkBuds S, WF-1000XM4, WF-1000XM3, and WF-SP800N: You can adjust the volume by changing the touch sensor function to Volume Control using the Sony | Headphones Connect app.

    Note: Make sure the Headphone software and the Sony | Headphones Connect app are updated to the latest version.

    Adjust the volume on the playback device connected via Bluetooth

    You can adjust the volume on the playback device connected via Bluetooth when making a call.

    Adjust the volume on the Sony | Headphones Connect app

    Install the Sony | Headphones Connect smartphone app, and move the slide bar next to the speaker icon on the Status tab.

    Move the slide bar with the volume icon to change the volume level

    Note: On a device that can be linked with the headphones, you can change the headphones' volume level using that device. You can't change the headphone volume on a device that can't be linked with the headphones.