Headphones troubleshooting guide

Hints:

• Want to know how to connect your Headphones to your TV? Refer to the BRAVIA Connectivity Guide for instructions.
• For the WF-1000XM4 headphones: If you have trouble with the touch sensor working unexpectedly, refer to The touch sensor on the WF-1000XM4 earbud headphones activates on its own article.

Select your topic

• No Power
  
• Battery issues
  
• Bluetooth pairing issues
  
• No Sound,
  or Sound is only heard from one side
  
• Audio (imbalanced sound, volume adjustment, sound skips, or noise)
  
• Noise Canceling is insufficient
  
• Cannot talk on a phone call
  
• Physical Damage or missing parts
  

If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.