Noise is heard from the headphones (WF-C500)

Solution

1. Select your problem:

   I hear noise while playing music

   
   Go to step 5.

   I hear noise while talking on the phone

   
   Go to step 2.

2. Select the device that you are using:

   Computer

   Go to step 3.

   Something other than a computer (such as a smartphone etc.)

   Go to step 4.

3. Check the following:
   • If you hear noise while you talk, speak louder or use the headphones in a quieter place.
   • If you hear noise while you talk when using the computer's built-in microphone, check the computer's sound settings to make sure that the headphones are selected as the output device.
   • If you hear noise while the other person talks, the network communication may be unstable. Use the headphones near the computer to reduce interference.

   The issue is resolved

   The ambient sound or the computer's settings may have been the cause.

   The issue is not resolved

   Go to step 5.

4. Speak louder or use the headphones in a quieter place.

   The issue is resolved

   The ambient sound may have been the cause.

   The issue is not resolved

   Go to step 5.

5. Set the headphones in the charging case, close the lid, wait for a few seconds, and then wear the headphones again.
   

   The issue is resolved

   The issue may have been caused by a temporary malfunction of the headphones.

   The issue is not resolved

   Go to the next troubleshooting step.

6. Perform the following with the headphones and connected device.
   1. Restart the connected device.
      Turn off the device once, and turn it on again.
   2. Delete the Bluetooth® device information of your playback device.
   3. Refer to the appropriate article to pair the devices again:
      • For Android™ phones: Pairing and connecting with an Android smartphone
      • For iPhone® phones: Pairing and connecting with an iPhone
      • For other devices: How to pair Bluetooth headphones with a Bluetooth source device
7. Reset the headphones.

   Watch this video or refer to the Resetting the headphones page for instructions:
   

   The issue is resolved

   The issue may have been caused by a temporary malfunction of the headphones.

   The issue is not resolved

   Go to the next troubleshooting step.

8. Initialize the headphones and pair them with the playback device again.
   1. Initialize the headphones.
      Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

      Watch this video or refer to the Initializing the headphones page for instructions:
      

   2. Refer to the appropriate article to pair the devices again:
      • For Android phones: Pairing and connecting with an Android smartphone
      • For iPhones: Pairing and connecting with an iPhone
      • For other devices: How to pair Bluetooth headphones with a Bluetooth source device

   The issue is resolved

   The issue may have been caused by a temporary malfunction of the headphones or the playback device.

   The issue is not resolved

   The headphones may be malfunctioning and require repair.  Go to Product Repair. 

Go to the Headphones Troubleshooting Guide