Sony SupportWH-CH720N

Article ID : 00279584 / Last Modified : 11/30/2023Print

Can't adjust the headphone volume (LinkBuds S)

    Follow these steps to troubleshoot this issue:

    1. Use the touch sensor to adjust the volume.
      You can adjust the volume using the headphones by assigning the Volume Control to the touch sensor.
      1. Open the Sony | Headphones Connect app.
      2. In the System tab, on the right side of the Change the touch sensor function menu, select the (Settings) icon.
      3. Select either the L (Left) or R (Right), and set the function to Volume Control.
      The volume can be adjusted
      You can use the headphones to adjust the volume.
      The volume can't be adjusted
      Go to the next troubleshooting step.
    2. Open the Sony | Headphones Connect app, and move the slide bar next to the speaker icon in the Status tab to increase or decrease the volume
      The volume can be adjusted
      You can use the Sony | Headphones Connect app to adjust the volume.
      The volume can't be adjusted
      Go to the next troubleshooting step.
    3. Adjust the volume on the connected device.
      For details, refer to the device manual or support site.
      Note: Depending on the connected device, the volume may not sync with the LinkBuds S. If you can't get the desired volume by adjusting the headphones or device volume only, adjust the volume on both devices.
      The volume can be adjusted
      You may need to adjust the volume on the device in some situations.
      The volume can't be adjusted
      Go to the next troubleshooting step.
    4. If the app has the volume settings, adjust the volume using those settings.
      The volume can be adjusted
      The issue was caused by the app settings.
      The volume can't be adjusted
      Go to the next troubleshooting step.

    5. Reset the LinkBuds S.

      Watch this video or refer to the Resetting the Linkbuds S page for instructions:

      The volume can be adjusted
      The issue may have been caused by a temporary malfunction.
      The volume can't be adjusted
      Go to the next troubleshooting step.

    6. Initialize the LinkBuds S.
      Note: Initialization returns the LinkBuds S to the factory settings and all Bluetooth® pairing information is deleted.

      Watch this video or refer to the Initializing the LinkBuds S to restore factory settings page for instructions:

      The volume can be adjusted
      The issue may have been caused by a temporary malfunction.
      The volume can't be adjusted
      The headphones may be malfunctioning, or require repair.  Go to Product Repair. 

    Go to the Headphones Troubleshooting Guide