Consolidation of IDs used on services for Sony products into one Sony account

Since it is now possible to consolidate IDs used on services for Sony products into a single Sony account, the ability to use your Amazon, Apple, Facebook, or Google ID on the services and apps listed below will be phased out in July 2024. Follow the instructions on the web pages linked below to migrate your IDs to your Sony account.

Migrating IDs to a Sony account

• Sony | Headphones Connect
• 360 Spatial Sound Personalizer
• INZONE Hub
• TV Control with Smart Speakers
• 3D surround (Hearing profile)

Q&A

• What is Sony account?
  • Sony account is an account that allows you to use all Sony group services including PlayStation Network, Creators' Cloud, Sony | Headphones Connect.
    When you sign in for the first time to other than the service which you first created your Sony account, you will need to complete the Linking Accounts procedure. If you already have accounts for multiple services with the same Sign-in ID (E-mail address), you may need to consolidate them.
• How to confirm whether or not you have a Sony account
  • Refer to the article How to confirm whether or not you have a Sony account.
• Can I consolidate multiple Sony account into one?
  • If you have multiple accounts, they cannot be consolidated into one account.
• What if I want to continue using the accounts I am currently using?
  • The services you are using will only be available via a Sony account. To continue using these services, you will need to migrate your Amazon, Apple, Facebook, or Google IDs to a Sony account.
  • Once you migrate your IDs to your Sony account, you will be able to sign in to all affected Sony Group services using a single sign-in ID and password, and you will no longer have to manage your basic account information separately for each service.
• What will happen if I don't migrate my Amazon, Apple, Facebook, and Google IDs to a Sony account by July2024?
  • After July 2024, using an Amazon, Apple, Facebook, or Google ID will no longer appear as an option on the sign-in screen. As you will no longer be able to migrate the IDs you were previously using to a Sony account, you will need to register once again on the services as a new user.
    To be sure you can continue to use the services, sign in with the IDs you are currently using before the deadline and follow the instructions on the screen to complete the migration process.
• I don't have a Sony account. Can I migrate my IDs anyway?
  • Yes, you can. You will be able to create a new Sony account as part of the migration procedure.