4.5 based on 762 customer reviews
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Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Wow!!!
164 cm (65") 25/08/2023 by Kat1234 (United Kingdom)
We are DELIGHTED with our new TV!!! The picture and sound quality are amazing!!!
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Very good, but a downgrade from previous models.
164 cm (65") 27/07/2022 by MES12 (USA) Verified Purchaser Verified
A very nice picture and a decent TV. Unfortunately, Sony seems to be stagnant in comparison to its main OLED competitors. Whereas the main OLED competitor has made some strong advancements with its models this year, Sony has actually stepped backwards in a few key areas such as picture brightness, ABL, and tone mapping. Sound quality is another disappointment compared to previous models. It is nice to have the option to use the TV as a center speaker, but most users will not use it this way. Sony added another actuator to improve vocals which did improve slightly, but they also neutered about 20Hz from the lower end, causing a noticeable shift in the fullness and quality of the TV sound. It was nice to not have to always use an external sound system for certain programs. Their SOC is also showing signs of age in its connections and user interface usability and speed. Overall, the A80K OLED TV is a good product for most people and a fine choice. Although I am a Sony fan, this product is no longer my first choice for a recommendation in this segment.
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762 Customer Reviews
Not happy
139 cm (55") 05/11/2024 by I do not possess one (United Kingdom)
I am deaf and need subtitles for my viewing. I have 2 other televisions which cost me around 10% of the sony, with these I ask for subtitles press the sub title button once and while the TV is on receive subtitles all the time even when I change channels. With the Sony I have to press 3 buttons to get the subtitles and when I change channels I lose the subtitles. Do Sony think deaf people have a miraculous return of hearing or do they not care? I am totally unable to receive subtitles on BBC Iplayer, sometimes get it on Amazon Prime
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Hi,
Thank you for your feedback.
We're sorry to hear that you're unable to get subtitle on your XR-55A80K.
Could you try the steps below and test again:
- Ensure that the software version is updated: https://cutt.ly/5eJi7oXY
- Enable the subtitle from settings: https://cutt.ly/CeJoqz2A
- If the issue remains, uninstall the updates for Live TV & Catch-Up app:
[Settings] → [Apps] → [Live TV & Catch-Up] → [Uninstall updates]
If the above didn't help, please contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Solid TV
139 cm (55") 18/10/2024 by Pohlcat (USA) Verified Purchaser Verified
Picture quality is good and the functions are easy to use. I like the thin legs and general design. I have a Kilpsch speaker with built in Google assistant, I am disappointed that I cannot have the " Google " TV sounds also play over this speaker .
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Hi Pohlcat,
We appreciate the 5-star rating and postive feedback! We're glad to hear that you like the design and picture quality of the TV. We recommend to access Google Assistant or voice search by pressing the Google Assistant (or MIC) button on the remote control.Speak to the mic on the TV remote control while pressing the Google Assistant (or MIC) button on the remote control.
More details: https://www.sony.com/electronics/support/articles/00188202
Thank you for choosing Sony!
-David
Great Smart TV
164 cm (65") 09/10/2024 by Hemi P (United Kingdom)
Have had the TV for over a year, and pretty much has the gimmicks of a Smart TV with great resolution. Love using the TV as a screen saver in background when there are guests. Sony Quality as expected.
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Never had a smart tv before ….
164 cm (65") 30/09/2024 by AmandaandGaz (United Kingdom)
Excellent Tv would recommend to friends …. Constantly learning as I use finding new features daily live its slimline design too excellent picture quality I must but
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Fantastic high-end display
164 cm (65") 24/09/2024 by nvictorme (USA) Verified Purchaser Verified
This is the best TV (or smart display) I've ever had in my life. ARC works flawlessly. Audio is stunning and the fact I can connect virtually any Bluetooth headphones makes it great. Image quality is the most life-like you can get. And if you're the happy the happy owner of a PS5, THIS is the display for you. Unrivaled, unmatched.
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Hi nvictorme, Fabulous! Thank you for your fantastic review of the XR65A80K! We're thrilled to hear that you are enjoying the high-end display and stunning audio quality. It's great to know that the ARC feature and Bluetooth headphone connectivity are working flawlessly for you. We're especially excited that the image quality has met your expectations and that it pairs perfectly with your PS5. Your feedback about the unrivaled and unmatched experience is greatly appreciated. Enjoy and thanks for choosing Sony! - Romeo
No can connect
164 cm (65") 07/09/2024 by Haroldvpv (USA) Verified Purchaser Verified
SRS-NS7 Wireless Neckband Speake. I need connect with my tv without the transmisor direct
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Hi Haroldvpv, Thank you for giving the Sony A80K a perfect rating! We highly recommend connecting the neckband speaker to the transmitter when listening to your TV. If you prefer connecting the neckband speaker directly to your Sony TV, please follow the steps below:
https://helpguide.sony.net/speaker/srs-ns7/v1/en/contents/TP1000432530.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Another great Sony product
139 cm (55") 04/09/2024 by Mike 84 (USA) Verified Purchaser Verified
Easy to set up even with Roku streaming stick. Awesome picture
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Hi Mike 84,
Perfect! It's wonderful to hear that you are enjoying the exceptional picture quality and easy setup of your A80K TV. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Great tv
164 cm (65") 08/08/2024 by Zeb the high (United Kingdom)
I bought this as my first tv for my first home. It's a pleasure to watch.
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Great TV - Could be a little brighter
164 cm (65") 07/08/2024 by Sergiojg (USA) Verified Purchaser Verified
The TV is great. I love the Google TV, it could use more apps. I did have to spend a ton of time getting the TV to brighten up and not auto-dimm. I finally ended up using Dynamic mode and lowering the brightness. I also have the same TV OLED in LG and don't have this issue. Also, seems to need to make the same adjustments in every app because they each have their own picture setting.
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Hi Sergiojg,
Thank you for your comment. We're thrilled to hear that you love the Google TV feature of your XR65A80K. We greatly appreciate your feedback about the brightness of this TV. Picture quality can depend on the signal and content being played. If there's something we can do to help or you may need information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
BRAVIA XR A80K 77 inches
195 cm (77") 22/07/2024 by Retired Marine (USA) Verified Purchaser Verified
Best TV with the best 4K picture along with Dolby Atmos I have ever owned.
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Hi Retired Marine,
Thank you for he purchase! We're glad to hear that you like the 4K picture quality and sound of the TV. Thank you for choosing Sony!
-David
Nuff said
164 cm (65") 21/07/2024 by djilly3000 (USA)
How do I put this correctly without having @Sony remove it again - @Sony loves positive feedback but the minute you critique them they remove your post.
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Hi djilly3000, thank you for the letting us know your experience and we take yours and all feedback very seriously. Due to the implied profane language in the previous review, it was flagged by users and was removed. We sincerely appreciate your understanding.
If you require any additional support with regard to this product, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
Sincerely,
Earl
BRAVIA XR
139 cm (55") 27/05/2024 by spahawk (United Kingdom)
Had this tv for nearly 2 years and am very pleased with my purchase, picture quality is good and sound is just about right .
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Best OLED in market, Wow Video and Audio quality
164 cm (65") 30/04/2024 by Garry_gb (United Kingdom)
Been using it for more than 18 months now, It is a complete package, no regrets, Audio quality from TV is best for music and movies. Picture quality is also one of the best.
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High end TV bought for sport loving Mother
164 cm (65") 29/04/2024 by athlon780 (United Kingdom)
Used in conjunction with Sky, TV is superior quality, great picture and sound. Its UHD so needs a good internet connection if running streaming services. We wall mounted onto a media wall and TV has been a good investment. It has occasional software updates and more features and settings than we use. Happy to recommend this TV.
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Everything I could want & more
164 cm (65") 27/04/2024 by johngor (United Kingdom)
It matches my stereo & all the other products by Sony I own
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A80K
164 cm (65") 22/04/2024 by Larry82t (USA) Verified Purchaser Verified
I bought this tv earlier this month. I love the picture. Especially for movies with dark backgrounds. I would give this tv 4.5/5 stars. The only downside is that it doesn't get very bright.
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Hi Larry82t,
Thank you for your time writing this review! We're really glad that you love the amazing picture quality of your A80K TV. However, we're sorry to hear if we were not able to meet your full expectations with the brightness of the TV. Allow us to help make this a better experience. This TV has picture settings which allows a wide array change of color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may find this article link helpful on how to adjust the picture settings on your Google TV for best picture quality: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks for choosing Sony! - Kris
Sharp and awesome!
195 cm (77") 14/04/2024 by Tp48 (USA) Verified Purchaser Verified
This is the best Sony TV I have ever owned! It’s SOOOOO clear and the colors are brilliant. For live events, it feels like I am actually there. Even in bright days it’s easy to see. Makes movie night a real theater experience.
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Hi Tp48, we're glad that you are happy with your Sony unit. Thanks for choosing Sony! ~Earl
My Sony
139 cm (55") 12/04/2024 by garden boy (United Kingdom)
very pleased with the tv , have always had a sony tv 3 so far
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Not what I expected for the price!!!
164 cm (65") 11/04/2024 by razorjake13 (United Kingdom)
Not happy with the product since from start been facing issues which are still unresolved.
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Hi,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your XR-65A80K, this is not the norm as we strive to deliver the best quality possible.
Having read your feedback about the issues with your XR-65A80K, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW
Omnia @Sony Support UK
Best TV ever
164 cm (65") 08/04/2024 by aaron121 (USA) Verified Purchaser Verified
best tv too watch movies, tv shows, and relax and watch with 4k ultra movies
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Hi aaron121,
That's great! We're glad to hear that you like the TV for your 4K movie and TV show watching experience. Thank you for choosing Sony!
-David
Wonderful picture with brilliant sound
139 cm (55") 04/04/2024 by Doobry (United Kingdom)
This is the 3rd time I've bought a Sony TV since 1988. I like the quality and robust nature of Sony products, and like cars, Sony is the VW, always reliable. On the downside, it has 'Youview' instead of 'Freeview' so currently I can't get 'Encore' the catch up service from Talking Pictures TV. I'm sure one of the Boffins at Sony will want to put this right and will call me on my Sony Xperia 'phone! 😁
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Hi Doobry,
Thank you for your review.
We're glad to hear that you're enjoying your XR-55A80K.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL (Copy and paste the link in your browser).
Maryam @ Sony Support UK
Blown away
164 cm (65") 30/03/2024 by Bearandsonylvr (USA) Verified Purchaser Verified
This is my first Sony TV in several decades. I upgraded from a Vizio to the Sony A80K and I could not be happier. I find myself wanting to watch TV more now that I am experiencing OLED technology firsthand. I can’t imagine ever going back to anything but the sights and sounds that Sony offers with thisTV
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Hi Sonyotter, Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear that we've matched your expectations with your new Sony A80K OLED 4K TV. We're truly happy to hear you've made an excellent choice for an upgrade with this A80K and you are having an enjoyable watching experience. Thank you so much for purchasing the 65" A80K and for giving the product a perfect rating! -Jess
OLED TV
139 cm (55") 25/03/2024 by Ray1977USNA (USA) Verified Purchaser Verified
Sony TVs are the best, clearest, and most dynamic TVs on the Market!
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Hi Ray1977USNA,
Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Beautiful colors…
195 cm (77") 17/03/2024 by Will 48 (USA) Verified Purchaser Verified
Was on sale .. not a common screen size.. I think it’s 73 inch.
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Hi Will 48,
You made the right choice with the Sony A80K! We're glad that you like the unique size (77 inches) of the TV. Thank you for choosing Sony!
-Ralph
Overall, very impressed
195 cm (77") 15/03/2024 by Gixerdave (United Kingdom)
A very impressive tv full of features. Only downside is that apps often don’t work for a day or two, then magically start working again. Can find no reason for this so assume it’s an update that takes place. Clarity etc is beyond reproach for most. I would recommend a high end sound system to go with it though…
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Hi Gixerdave,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the apps.
We recommend following the steps below to resolve the issue:
-Unplug the TV from the mains for two minutes while disconnecting any external devices, and restart your router.
-Update the TV: https://cutt.ly/vw2veV9y
-Reset it to the factory settings: https://cutt.ly/1w2vrc5e
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
I’m in loveb
164 cm (65") 12/03/2024 by Bearandsonylvr (USA) Verified Purchaser Verified
Hands down the best television I’ve ever owned. I miss it when I’m gone! Incredible clarity, colors, and contrast. I’m truly amazed with the sound. It compares to some of the soundbars I’ve had in conjunction with previous TV’s. I truly love this model from Sony.
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Hi Furandsonylvr, We're glad that you're enjoying the picture and sound quality of your TV. We appreciate your feedback and thank you for choosing Sony. Erin
Delivered Damaged
195 cm (77") 04/03/2024 (United Kingdom)
I purchased the tv from Sony online uk store. The item was delivered by a single driver who dragged it across my driveway. It was left in its original packaging for 5 weeks before being mounted. It worked for 30 minutes and then did a software update and stopped working. There was a small amount of physical damage on the bottom right corner and due to this Sony would not replace or repair the tv. No investigation into the cause of the failure but due to the damage it was assumed it has been caused by me (due to not being reported in the first 28 days). Sony seem disinterested in working out the true cause of failure or offer a replacement. I have had to buy another tv but this time from John Lewis. Delivered by John Lewis and with full warranty. The tv itself is amazing. The staff I have spoken to and liaised with at Sony have been really helpful and responsive but the company policies and lack of Sony itself taking any responsibility for the damage simply due to me not reporting it within the timescale (missed deadline by 2weeks!) has led to considerable expense. I have also raised a formal complaint and await a response.
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Hi,
Thank you for your feedback.
We're sorry to learn that you went through this experience, and we completely understand how you feel.
We understand that your case is currently under investigation with the relevant team, rest assured that this will be taken seriously and with care to ensure that we come out with the most satisfactory outcome.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Great picture
139 cm (55") 20/02/2024 by Chicker (United Kingdom)
Had the tv for just over a year,picture very good sound good but having problems switching channels on.Turn tv on and select live tv &catch up and it freezes have to do soft updates a few times before I can get a picture.Been in touch with Sony told to do a factory reset but still got the problem.Waiting to hear from Sony
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Hi,
Thank you for your feedback.
We're sorry to learn that your TV freezes when trying to watch channels.
Having read your feedback, we understand that you've already been in touch with our support, rest assured that our team will do their best to resolve the issue following any possible path to reach a satisfactory solution.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Since I buy from Conn's it has the logo unprinted
195 cm (77") 18/02/2024 by Tlelan75 (USA) Verified Purchaser Verified
I buy and it has the Conn's logo imprint in the tight corner of it.
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Hi Tlelan75,
Thank you for choosing and purchasing our A80K BRAVIA XR OLED 4K Ultra HD TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We need more details regarding your concern. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Great od
164 cm (65") 16/02/2024 by Krbaugh (USA) Verified Purchaser Verified
Love it love it love it love it love it love it love it
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Thanks for commenting, Krbaugh! We are truly happy to hear that you love your XR65A80K. Thank you very much for the perfect star review and for choosing Sony! - Romeo
Perfect TV for me and for anyone. 🙂
139 cm (55") 15/02/2024 by The red squirrel (United Kingdom)
I bought this TV last year and it has a good picture and it is an OLED which brings out to picture the quality of the colour it also has excellent sound and it also has a lot of other things which you will notice I suggest you try this in the shop you'll be surprised what it has it also has a lot of updates too to improve the performance also it has Google TV and also on Netflix it also has in the menu to get the original Netflix film it was meant for and also if you watch anything IMAX you also get IMAX too which is very good for this being this Sony model which is the Sony- A80K bravia XR OLED 4K ultra HD with dramatic range HDR smart TV with Google TV I am impressed on my Sony TV and I think the price for what I've paid is reasonable I recommend this product and also to try it out in the Sony shop if you're looking for a TV I recommend this TV as you can see I am giving you a little bit of information and give this five stars for the performance and for the colour in its OLED screen and also other things I suggest you try this out and also check the menu to get to know your product thanks sony for this lovely 55 inch TV
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A great sound without the need for a soundbar!
164 cm (65") 06/02/2024 by Anthonyzam (United Kingdom)
I purchased the TV over a year ago. At 1st the picture was a little concerning but overtime the TV adapts to your room, ie the lighting and seating position. I am happy to report now the TV has a great picture and adaps quickly to different light exposure. A couple of times the TV has frozen when switching on but I think that was down to me pressing the remote too quickly. It is easily resolved by interrupting the power supply.Its been ok since I've learnt to be patient with the remote. Overall very happy and would purchase again.
Excellent
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony XR-65A80K TV, and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Quality is so good
164 cm (65") 06/02/2024 by Blackyjock (United Kingdom)
A had the 55inch sony bravia and upgraded to the 65inch a will not go to a nother tv product sony has the best quality a have e er seen
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A80K | BRAVIA XR | OLED | 4K Ultra HD | High Dynam
164 cm (65") 26/01/2024 by Did you (United Kingdom)
We bought this 13 months ago, fantastic quality picture.
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beautiful set up.
164 cm (65") 25/01/2024 by Buddy666 (USA) Verified Purchaser Verified
Good fit , light to move, sound bar not needed....
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Hi Buddy666, That's very generous of you! We're truly pleased to hear you love your Sony A80K and this great TV delivers exceptional 4K HDR picture and amazing sound quality. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for purchasing the 65" A80K and for choosing Sony! -Jess
Awesome TV!
195 cm (77") 17/01/2024 by ByeProduct (USA) Verified Purchaser Verified
Picture Quality The Sony A80K boasts exceptional picture quality. With its OLED panel, it delivers rich colors, deep blacks, and impressive contrast, making HDR-ready games and high-contrast scenes in movies look stunning. This TV's performance is especially noticeable with HDR content, where it accurately handles the brightest and darkest parts of the screen. Sony's exclusive XR OLED Contrast Pro technology enhances brightness while preserving color density, although it doesn't reach the peak brightness levels of some higher-end OLED models. Audio Performance Sony's Acoustic Surface Audio+ technology is a standout feature in the A80K series. The TV uses a combination of actuators and subwoofers to create a fuller sound experience, ensuring clear dialogues and robust volume levels. It supports Dolby Atmos sound and 3D surround sound upscaling, offering a rich audio experience even without an external soundbar. Design and Build The A80K's design is visually striking and ultra-thin, giving it a premium look. It features a sturdy build. I thought the stands that came with it could have been more sturdy. However we wall mounted it so didn't matter to much. The TV is equipped with a variety of connectivity ports, including four HDMI ports, an AV port, a 3.5mm headphone port, and two USB ports. However, the wide placement of the stands might be a consideration if you plan to place the TV on a smaller table. Remote and Connectivity The A80K comes with a newly designed remote, which is ergonomic and features built-in voice control with Google Assistant. It offers Bluetooth as well as IR connectivity options and includes hotkeys for popular streaming platforms. The TV itself runs on the Google TV operating system, which organizes and consolidates apps and streaming subscriptions for a seamless user experience. Gaming Performance Gamers will appreciate the A80K's gaming-friendly features, including support for 4K at 120Hz, VRR (Variable Refresh Rate), ARC, eARC, and ALLM (Auto Low Latency Mode). The Auto HDR Tone Mapping for PS5 optimizes HDR settings automatically, enhancing the gaming experience on Sony's console. Smart Features Additional smart features include the Ambient Optimization Pro, which adjusts image and sound quality based on the room environment and viewer's position. The TV is also compatible with Alexa and supports AirPlay 2 and HomeKit. The Bravia Cam, an optional accessory, offers additional features like gesture control and energy-saving functions. Price and Value The A80K is positioned as a premium OLED option. While it offers excellent performance and features, its price point may be a consideration for some buyers. Alternatives from brands like LG and Xiaomi are available for those seeking more budget-friendly options. However, if budget is not a constraint, the A80K presents itself as a compelling choice for its blend of high-end features and performance. In summary, the Sony A80K BRAVIA XR OLED 4K Ultra TV is an excellent choice for those seeking premium picture quality, immersive audio, and a range of smart features, making it suitable for both avid movie watchers and gamers. Its design and build quality further add to its appeal, although its price might be a bit steep for some.
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Hi ByeProduct,
Wow! Thank you for your time writing this wonderful review of our Sony XR77A80K. We are very thrilled to read your awesome feedback. We're glad that you are very much pleased with the over quality and performance of our TV. We always strive to deliver the best picture and sound quality with our TVs and we are truly happy that you appreciate them. Thank you for your recommendation and for trusting Sony! - Marco
beautiful picture , smashing sound.
139 cm (55") 15/01/2024 by denp (United Kingdom)
Astounding television .no regrets buying it .technology very clever.
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Great features and ease of use
139 cm (55") 12/01/2024 by Dibble007 (United Kingdom)
Great tv especially for gaming but having issues with a strange noise when certain images n colours appear on the screen.
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Magnificent Picture
164 cm (65") 12/01/2024 by BigBleusFan13 (USA) Verified Purchaser Verified
Beautiful when I use the Smart TV apps, whether I stream Live TV, Movies, or with my BluRay Player.
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Hi BigBleusFan13,
Amazing! We're thrilled that you are enjoying the picture quality of the A80K TV. Thank you for choosing Sony!
-Ralph
Worth every penny
164 cm (65") 09/01/2024 by Ironworker (USA) Verified Purchaser Verified
I can't say enough good about the Sony TV. It's everything, and then some very easy to upgrade. The apps for fantastic just a great t. V.
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Hi Ironworker, we appreciate your positive review! Thanks for choosing and purchasing our product! Enjoy your new TV. ~Earl
Excellent picture and sound quality
195 cm (77") 01/01/2024 by Butty 123 (United Kingdom)
Purchased this tv about 8 months ago, absolutely blown away by the picture and sound quality straight out box, highly recommend
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139 cm (55") 31/12/2023 by Great Andy (United Kingdom)
Great telly 4k very good great for movies 🎬 very happy
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Not as good as I expected
195 cm (77") 26/12/2023 (United Kingdom)
So, I’m big into my TV’s and big into Sony. When I initially pulled the trigger on a large oled tv, I went with an LG 65”, which I’ve had for several years now and simply because I couldn’t afford the Sony. When I moved house this year, I had cash to burn and a bigger wall space to fill so decided to get back to my beloved Sony and went for the 77” version of this A80K. I bought it from John Lewis and encountered an issue straight away - it wouldn’t turn on or off via the two included Sony remotes, it would only come on by switching a plugged in external device. JL were great and came out and swapped it for a new one. Once set number 2 was in place, all inputs were set and picture settings tweaked, it just felt like this newer set didn’t look as good as my alder LG set, and this really surprised me. The blacks didn’t seem as deep or smooth, peak brightness wasn’t as good and the motion processing was as poor as it is on LG sets. That last one is huge for me and why I’ve always preferred Sony, but there was no improvement here. About 2 months in to tv number 2, I started experiencing weird issues such as the screen blinking, black scenes flickering and the picture going off altogether! I contacted JL again and they sent engineers out to replace the main board. They did this but I didn’t really get chance to see any change because about 3 minutes after they left, I got a green line down my screen and it went off altogether and wouldn’t come back on! From here, they contacted Sony and had the tv replaced, AGAIN! It’s so far so good in terms of faults with this set, but I feel constantly nervous that something is going to go wrong and I still feel like the picture quality isn’t up to that of my older LG tv! One thing I will say is that the customer service from JL and Sony has been fine in terms of replacements, but the whole experience has been an absolute pain and not left me feeling overly happy about my purchase, which is a shame as it will be some years before I splash out again and will be completely torn on the brand I go for!
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Hi,
Thank you for your review.
We're very sorry to learn about the difficulties you've faced with your brand new Sony XR-77A80K TV.
To get the most of the picture quality of this TV, we recommend that you try different picture modes (especially the vivid mode) by pressing the Quick Settings button on your remote and changing the Picture Mode.
You can also tailor the picture quality to your taste using the guide here: https://cutt.ly/1wSw2a8P
To get the most out of the sound quality of this TV, we always recommend that you try the Acoustic Auto Calibration feature as it optimizes the sound of the TV to best suit your room acoustics, you can find the guide here: https://cutt.ly/rwSw0dZS
You can also tailor the sound quality to your taste using the guide here: https://cutt.ly/IwSw0AWT
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Great tv
139 cm (55") 25/12/2023 by IRPO (United Kingdom)
I bought the tv a few weeks ago. Great picture, great sound and straightforward to install. Not sure about the need for two remote controllers. Surely everything could have been incorporated into one.
Excellent
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I think A80K TV is nealy dead
139 cm (55") 20/12/2023 by efes2021 (Canada) Verified Purchaser Verified
I have 3 sony tv's now 2005 Bravia - amazing tv 2013 Bravia - amazing tv 2022 A80k Bravia --- this one doesn't work as expected and is a huge disappointment. The
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Hi efes2021,
We regret to hear that you are not satisfied with A80K. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Great picture quality after a few twaeks
195 cm (77") 10/12/2023 by GTom (USA) Verified Purchaser Verified
I have bought this TV over the newer Sony A80l just because it was cheaper by like $400 at store for the same TV. At store after side by side comparison with lgc3 and samsung s90c I decided A80l looked more accurate. Owned for a month now and after a few tweaks with the settings to my liking, its looks way better than the panasonic st60 plasma it replaced.Just sharing my settings hoping it may be helpful to someone, I’ve kept picture settings at Picture mode - dolby vision dark, light sensor- off, Brightness-40, contrast- max, Gamma -0, HDR tone mapping-Brightness preferred, Black level -50, Black adjust -Off, Advanced contrast enhancer - medium, Peak luminance- high, color-50, Hue-0, Color temperature-Expert 1 , Live colr - low. Sharpness-50, Reality creation- Auto Noise reduction- Auto. Smooth gradation- low. Motion flow - auto. Cine motion- High
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Hello GTom,
Wow! Thank you for sharing this wonderful experience and feedback. We greatly appreciate you taking the time to write this a share your TV settings to others that might need some pointers. We're happy also that you are pleased with the image quality of your new Sony XR77A80K. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony and enjoy! - Marco
Screen issue
164 cm (65") 09/12/2023 by Billysbones (United Kingdom)
The TV lasted 10 months score the screen died and a red flashing light lit up. This seems to be a known issue - Sony customer support poor and I’m still waiting for a replacement TV which is either arriving Monday or Thursday depending on who you get to speak to. Won’t be buying a Sony product again or using Richer Sounds who I bought from and weren’t at all helpful
Poor
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Hi Billy,
Thank you for your feedback.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Not working
164 cm (65") 06/12/2023 by kakkadsahil (Canada) Verified Purchaser Verified
I just purchased this TV from the Brick, we always use Sony tv because of the quality. However this time I got the bad tv. Its not working at all.
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Hi kakkadsahil,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
brilliant picture
139 cm (55") 06/12/2023 by anwalt (USA) Verified Purchaser Verified
brilliant picture. I've owned Sony XBR TVs for over 20 years.
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Hi anwalt, We're thrilled to hear that you like the picture quality of your TV. We also appreciate you for being a long-time Sony user. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin
Sony wins again at our home
195 cm (77") 05/12/2023 by Sportzbag (USA) Verified Purchaser Verified
Can not say enough great things about our new Sony , Right out of the box perfect set up, easy to control, Price was up there but we really wanted this TV , The picture is beyond words, sound is super, we do have the sound bar set up from Sony also, which was a breeze to set up, did see some reviews about the remote, but hey it works great for us, also have the Sony 4k player hooked to tv also, overall if you want the top in Sony it might cost you, but if you look at other Tv prices its not that bad
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Hi Sportzbag,
We appreciate the 5-star rating and we're glad to hear that you like the picture and sound quality of the TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony and your continued support is greatly appreciated.
-David
Superb TV
195 cm (77") 28/11/2023 by Superb TV (United Kingdom)
I have to say this is got to be the best TV I’ve owned, picture quality is superb the build quality and feel is very high end👌 My one reservation with the TV is the earc HDMI doesn’t support the transfer of signal to my Naim Muso 2, which is a real pain as my media wall has been designed and built around these pieces of kit! The Muso works with my other older TVs through the HDMI and also works with a digital optical cable from the Sony TV, I’ve spoken with Naim who’s customer services are second to none and have been advised that the Sony updates are monthly and other companies can’t keep up with the changes! Such a shame and I now need to reroute a digital optical cable to have a signal to the Muso, not ideal and a good bit of work but hopefully I can use as meant to be and no loss of quality 🤞
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Great tv
139 cm (55") 27/11/2023 by Riddler (United Kingdom)
So far so good, brilliant picture and amazing sound, that good I haven't put the sound bar back with this New Sony, does not need it. Easy set up and really pleased all round. Great job Sony.
Excellent
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Best TV ever purchased
195 cm (77") 19/11/2023 by Cyberscrew (USA) Verified Purchaser Verified
Excellent,Excellent, Excellent TV, Highly recommend this TV you will not regret it.
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Hi Cyberscrew, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl
comment
139 cm (55") 18/11/2023 by qx10 (United Kingdom)
Have not reported this failure to either the vendor or sony (only a minor annoyance),but have lost thr input on HMD1.Survivng with other three.Hopefully this is not a a warning of future problems.Apart from that all good.
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Hi qx10,
Thank you for your feedback.
We're sorry to learn that one of the HDMI ports stopped working.
We recommend following the steps on the link below to resolve the issue with the HDMI port:
https://cutt.ly/UwUNcrT7
Update the TV: https://cutt.ly/jwUNcvmW.
If the issue remains, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
It's okay
164 cm (65") 12/11/2023 by McDrewbie (United Kingdom)
This product doesn't have a channel 4 app for some reason. Have to watch using a web browser app. The voice search also doesn't search apps like itvx, only pure streaming apps.
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Hello,
Thank you for your review.
We're sorry to learn that you're missing the Channel 4 app from your Sony XR-65A84K TV, and we'd like to help. Please, try to find inside the Sony Select option in your Home screen.
If you still can't find it, you can try the following steps:
- Unplug the TV from the mains and disconnect all external devices for 2 minutes.
- Test your TV without any external devices connected.
- Check that the software of your TV is up-to-date: https://cutt.ly/JwYAS7qZ
- Factory Data Reset: https://bit.ly/46sncgY
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
Great picture
164 cm (65") 06/11/2023 by Benasha (USA) Verified Purchaser Verified
The clarity of the picture is fantastic, sharp images and appears to be 3D in nature witht the subjects.
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Hi Benasha, Awesome! We are so glad to hear that you are happy with your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl
Great sound
139 cm (55") 05/11/2023 by Auders (United Kingdom)
Only had just over a week, easy to set up, great picture and sound, looks good in room
Excellent
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Loving it
139 cm (55") 02/11/2023 by FelShin (United Kingdom)
I bought it 2 weeks ago and my movie watching experience is on a whole new level
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OUTSTANDING LIFE LIKE PICTURE!!
164 cm (65") 31/10/2023 by HappyCamper555 (USA) Verified Purchaser Verified
We did our homework for about 4 weeks looking to get great quality and great value. This is it!! Sony won!! Gorgeous picture and found this as an open box item at Best Buy.
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Hi HappyCamper555,
Thanks for sharing your experience. We are glad to hear that you like the picture quality of your Sony BRAVIA 4K smart Google TV. Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for your purchase. Enjoy!
Vincent
Dead shortly after 1 year warranty expired
195 cm (77") 29/10/2023 by satkr (USA) Verified Purchaser Verified
Dead shortly after 1 year warranty expired. Got blank screen with 5 blinking red lights when turned on. Seems Sony uses low quality components on A80K and A80L. Waste of money.
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Hi satkr,
Thank you for choosing and purchasing our A80K 4K Ultra HD Smart TV Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For Google TV, if an LED is blinking red, try these troubleshooting options in the link below.
https://www.sony.com/electronics/support/articles/00119782
If these options do not solve the issue and the LED is still blinking red, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Overrated
139 cm (55") 22/10/2023 by Attila92 (United Kingdom)
The whole system froze a few times since I purchased. The tv screen quality has never given me the jaw dropping effect. Doesnt really worth the money.
Good
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Hi,
Thank you for your review.
We're sorry to hear that your XR-55A80K is freezing, this is not the norm as we strive to deliver the best quality possible.
Could you try the below steps and check if the issue will happen again or not:
-Unplug all the external devices
-Unplug the TV from the mains for 1 minute, then plug it back it in
-Make sure that the TV is up-to-date, you can find the latest firmware version here: https://bit.ly/3FuWXKp
-Factory reset the TV: https://bit.ly/3s7vfjR
For the picture quality part, you can check the instructions here to adjust the picture quality as per your preferences: https://bit.ly/3GVUglk
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great Tv
139 cm (55") 18/10/2023 by İssoz (United Kingdom)
I always buy Japanese products with my eyes closed… Sony Tv…. It's truly great television. number 10 …. I can easily recommend it to everyone...
Excellent
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It worked well for the first Eight Months
139 cm (55") 16/10/2023 by Disappointed K (United Kingdom)
All was well for the first eight months but I now have a problem with one of the HDMI input ports that seems to be a problem with the staff knowing what to do about it ! Still waiting for a decision on what will happen next ! Would be nice to have a decision and have the TV repaired asap so I can continue using my purchase . Opinion on this Sony Product has been reserved until we know the outcome of the repair situation.
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Hi,
Thank you for your review and we're sorry to hear that you're having an issue with one of the HDMI ports.
We hope that the issue will be resolved soon and that you'll be able to enjoy your TV again very soon, especially as you've been a loyal Sony fan for years and hopefully many more to come.
We also appreciate the time you have taken to provide this feedback. We use all feedback to improve the performance and quality of our products and services.
Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.
Mennah @Sony Support UK
Great picture
164 cm (65") 15/10/2023 by BirdieBoy (United Kingdom)
Just got this in time for the Ryder Cup. Next best thing to being there.
Excellent
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Simply Beautiful Picture!
195 cm (77") 13/10/2023 by Ken W (USA) Verified Purchaser Verified
Sony has always produced quality products and this one is no different. The color purity and clarity is simply amazing!
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Hi Ken W,
Thank you for the purchase and 5-star rating! We're glad to hear that you like the picture color quality of the TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!
-David
To technical for the home buyer.
164 cm (65") 10/10/2023 by Ralgexthecat (United Kingdom)
Picture quality is good but have seen better. Removal of the sony badge now left with two holes why?
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony XR-65A84K TV, and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
These two holes are the built-in microphones that you can use to control your TV by voice commands using Google Assistant.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
Problem with this model
164 cm (65") 08/10/2023 (United Kingdom)
This tv makes a buzzing sound from something inside, the buzzing changes pitch as the screen gets lighter or darker. Had the TV replaced on sony warranty but the new one had the exact same issue from day one. The tv would be great if there wasn't a manufacturing problem. Couldn't recommend this tv. Stay away from Sony tvs they are rubbish now, so disappointed, sony used to mean something.
Poor
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Hi,
Thank you for your feedback.
We're sorry to learn that you went through this experience, this isn't the norm, as Sony strives to deliver the optimum quality at all times.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.
We understand that your case is already being handled by our support.
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Excellent Television
139 cm (55") 07/10/2023 by Westhaven (United Kingdom)
We are so happy with the picture on this Sony television.
Excellent
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Overall great Oled and 4k TV...BUT!
139 cm (55") 04/10/2023 by Marvaloza95 (USA) Verified Purchaser Verified
Bought this about 1 month ago. Everything was amazing and working just fine until just within the first week, when I opened a movie in Bravia Core, the whole screen froze up and whatever I did, did not do anything to the screen. I have to hard reset the TV which is kinda sad because hard resetting might wear down your TV if I have to keep doing that over and over again. Another thing. Google TV software is fuly updated with 400 Mbps internet yet the response time and fluidity of the UI from Android TV is horrible! It is not as smooth as other UI or streaming service. Idk what happened but if these two issues keep happening, I will have to get a new TV and I just moved on from Samsung. I refuse to go back to Samsung after they charge me amount to repair for a TV that was still under warranty. Hopefully, Sony TV isnt like Samsung at all.
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Hello Marvaloza95,
Thank you for purchasing our Sony XR55A80K BRAVIA XR OLED TV! While we are happy that you appreciate how great the TV and its 4K quality, we regret to hear that you are having some issues with it, especially with the Bravia Core freezes and have to do a hard reset to fix it. This is not the experience we want you to have. Please allow us to troubleshoot this concern. You may find this link helpful and we hope this helps:
The TV freezes or displays a blank screen when streaming video on Android TV or Google TV:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00141896
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Nice TV, interface issues
195 cm (77") 01/10/2023 by LarryMag (USA) Verified Purchaser Verified
We stream you tube tv and there are occasional uses where e have to unplug the TV. It's like a computer that needs to be restated. Unfortunate with the installation we have I have to turn off the circuit breaker. The TV becomes unusable (if looks like screen damage) it seems to rest fine every time and then everything is perfect. If you don't stream, i don't believe there will be an issue
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Hi LarryMag, While we are glad to hear that you are happy with the overall performance of your Sony A80K TV, we are sorry to hear about the unfortunate incident that happened to your TV.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
It Crashes A LOT
164 cm (65") 30/09/2023 by DJ138 (USA) Verified Purchaser Verified
It’s a nice product when it’s working but, it freezes up at least once a week and I have to unplug it and reboot the TV.
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Hi DJ138,
We are really sorry if you are experiencing an intermittent freezing issue with your XR-65A80K. This is certainly not the news we'd like to hear from you. As a general recommendation, if you haven't yet, to ensure you are getting the most out of your A80K, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/downloads
And to further troubleshoot and to refresh the content of your TV, please refer to the following articles:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00167132
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00141896
I hope this helps.
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Sony Quality Shows
139 cm (55") 29/09/2023 by ricxr (USA) Verified Purchaser Verified
The set is very good. Personally, I prefer a slightly brighter display with some broadcasts. My main discomfort is the lack of controls on the set. The unit is totally remote-dependent. Also, I prefer total picture feature control as opposed to pre-set features in categories such as “game”, “standard”, “cinema”, etc. If able, I would return the set for an improved Sony model that may address May preferences.
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Hi ricxr, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. You can customize the settings to fine-tune your viewing preferences.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
https://helpguide.sony.net/tv/jusltn1/v1/en-003/07_08.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin