4.5 based on 416 customer reviews
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Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Mostly good.
139 cm (55") 16/10/2023 by Alan1020 (United Kingdom)
Excellent picture, etc. My only gripe is that it does not include a socket for headphones. So I purchased a Sony neckband only to discover that the TV would need a factory reset for it to be able to communicate with the neckband transmitter. Sony have known about this issue for at least a year but have not yet provided a fix for it (other than factory reset). Very poor that Sony struggles with compatibility between it’s own products.
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2 Faulty TV's,HORRENDOUS CUSTOMER SERVICE
139 cm (55") 22/04/2024 by stuckpixelsonyfraudsters (United Kingdom)
TV was great until it developed a stuck red pixel on the display,sony exchanged it,now this has developed a stuck blue pixel!! sony agreed on friday 19/04/24 to exchange the TV then today monday 22/4/24 they said it's physical damage and i have to get it fixed myself! An utter disgrace.Frozen pixel physical damage! they said it could be from cleaning!! i only wipe it with a dry microfibre.The product is not fit for purpose and neither is the customer service.Sony are fraudsters,do not want to honour the warranty.This is the second tv in 1 1/2 years.Avoid sony at all costa,the warranty is not worth the paper it's written on and the products are inferior full of issues.i will attach photos.
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416 Customer Reviews
Poor tv
139 cm (55") 20/10/2024 by RoobikE (United Kingdom)
Bough a year ago but the setting keeps changing. Called Sony they didn’t have a clue!
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Hi,
Thank you for your feedback.
We're sorry to hear that you're facing an issue with the settings on your XR-55A95K.
Could you try the below steps and test again:
. Disconnect all external devices (e.g. sky box, Ariel cable, HDMI cables or USB, etc.)
. Make sure that the software is updated: https://cutt.ly/5eDdTtUK
. Factory reset the TV: https://cutt.ly/ZeDdThXC
Use this link to help you set up the TV: https://cutt.ly/DeDdYES8
If the issue remains, contact us to help further using the details here: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Sony refuses to update the android OS
164 cm (65") 06/09/2024 by Oharriso (United Kingdom)
Part of my decision to purchase your TV over the competition was that your TV runs Google TV OS as it can receive major updates that will keep the TV UI up to date in years to come when your competitors may decide to stop support updates, yet your decision to only support Android 10 will restrict this. I wouldn't be as concerned if I had purchased a budget TV running Google TV OS such as TCL, or Hisense as it would be unreasonable to expect them to offer the same software support as Sony when their prices are a fraction of what you charge. Therefore, it comes as a surprise to find out you charge a premium for your TVs but fail to deliver premium software support updates. Now this would all be negated if you had an ecosystem that allowed for Sony TV access to Sony application but instead, you only allow the PS remote TV application to be run on devices running Android TV 12 and then not update your older TVs to this version to offer it as an exclusive feature on your newer model, A95L. This wouldn't have looked so bad, if I wasn't able to download this application on a Google TV Stick that was purchased 2 years prior to your TV's release for only 1% of the cost of your TV (Google Stick £60, Sony XR-65A95K £3,500), therefore it cannot be down to the hardware inside the TV.
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Hi Oharriso,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your Sony XR-65A95K. We highly appreciate your valued feedback, and we're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. Furthermore, we are always delighted to hear from our customers, and are always working to develop our products to suit your needs. Not only that, but we've flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Michael @Sony Support UK
Huge time delay when changing channels.
139 cm (55") 16/08/2024 by aschirma (USA)
I bought the top-line TV at the moment for its picture quality, but when switching channels there is a long time delay, and sometimes the voice does not sync with the image to the point where I have to turn the TV off and then on.
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Hi Aschirma,
Thank you for reaching out to us with your concern. We're sorry to learn that you are experiencing some issues with your TV. We'd love to troubleshoot this and make this a better experience for you. Some of these issues can be fixed by simply restarting the TV. To do that, simply press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears. We also recommended updating the firmware of the TV for optimum performance.
It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. There can be a slightly longer delay when changing to and from an input connected with an HDMI cable.
If you are using a cable or satellite box, it may take in excess of 5 seconds and the picture may momentarily distort or flash when changing channels, especially when you are tuning between a high definition and standard definition channel. It is recommended to fix the format to 1080i resolution on your cable or satellite box. This way the cable or satellite box does not need to switch formats between channels. Channel change time may be improved and you may eliminate the momentary flashes and distortions.
If you are using a direct cable or antenna connection to the Cable/Antenna input on the TV, try adjusting its position then perform the Auto Program function.
A separate article is also available if the audio and video on my TV are out of sync or there's an audio delay on this link here: https://www.sony.com/electronics/support/articles/00026069
In any case that you need our assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95K:
We value you being a Sony customer. Again, we are sorry you are experiencing this issue and would like to work together to find a solution.
Sincerely,
Jess
VERY, VERY Poor Quality
164 cm (65") 13/08/2024 by Mikey 777 (USA) Verified Purchaser Verified
TV has never worked right - TRIED Contacting SONY and No Repair Dealers anywhere within 500 miles
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Hi Mikey 777,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
-Ralph
Audio and Video— Sound and Picture: Stunning!
164 cm (65") 22/06/2024 by Arjaypee (USA) Verified Purchaser Verified
Sound and Picture more and better than I expected or read about in reviews
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Hi Arjaypee, We're glad that you like the picture and sound quality. We appreciate your 5-star rating and thank you for choosing Sony. Erin
I loved it until it broke after less than 2 years
164 cm (65") 08/06/2024 by JD_310 (USA) Verified Purchaser Verified
Great TV as far as picture and features go, but for a top of the line model to just stop working after less than 2 years was beyond disappointing.
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Hi JD_310, Thank you for recognizing the great picture quality and features of the Sony A95K. And we're sorry to hear that it stopped working after less than 2 years of use. This is usually not the case for our TVs nor the experience we want you to have. We take the quality of our products seriously and are sorry to hear about your issue. We would like to know more about this so we can better assist you. We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Exceptional
139 cm (55") 15/05/2024 by RobM99 (United Kingdom)
I reluctantly had to replace my KD55-A1and was keen to keep the clean one slate look and A95K was the best alternative. The picture is simply sublime, straight out of the box although you can tweak it to your liking. The sound is great, although it lacks some of the bass that the fabulous sub woofer in the KD55-A1 delivered. It can easily be boosted with a sound system, but for now, I've tweaked the EQ and it's close enough. Highly recommended.
Excellent
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2 Faulty TV's,HORRENDOUS CUSTOMER SERVICE
139 cm (55") 22/04/2024 by stuckpixelsonyfraudsters (United Kingdom)
TV was great until it developed a stuck red pixel on the display,sony exchanged it,now this has developed a stuck blue pixel!! sony agreed on friday 19/04/24 to exchange the TV then today monday 22/4/24 they said it's physical damage and i have to get it fixed myself! An utter disgrace.Frozen pixel physical damage! they said it could be from cleaning!! i only wipe it with a dry microfibre.The product is not fit for purpose and neither is the customer service.Sony are fraudsters,do not want to honour the warranty.This is the second tv in 1 1/2 years.Avoid sony at all costa,the warranty is not worth the paper it's written on and the products are inferior full of issues.i will attach photos.
Poor
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Poor
Hi,
Thank you for your review.
We're sorry to learn that you've experienced this with your Sony XR-55A95K TV.
Unfortunately, physical damage is covered by warranty according to the warranty terms and conditions here: https://bit.ly/3EefubR
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Quality 10/10
139 cm (55") 17/04/2024 by MyName1s (United Kingdom)
If you want a premium TV then look no further. Ticks all the boxes
Excellent
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Software/memory issue
139 cm (55") 12/04/2024 by MDmech (USA) Verified Purchaser Verified
Continually warns me that onboard memory is full. I added a 500G thumb drive, but it turns out that only a few apps can be stored there. In addition, both Sony TVs are incapable of using apps other than Netflix, Disney & Hulu. Amazon prime won’t load, can’t be deleted or updated. I’ve spent hours on the phone with Sony, Amazon, and Google fiber, and it’s something between Sony and the legacy Amazon app on their tv. I’ve had this tv a year and am already looking at replacement.
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Hi MDmech,
We apologize for the inconvenience you've experienced with your Sony A95K OLED 4K HDR TV. This is not the buying experience that we want our customer to have. We are sorry to hear about the issues you are having when using streaming apps and moving apps you downloaded to your TV to a USB storage device. We'd also like to review your file to know more details as to what have been discussed when you called.
Regarding your concern about moving apps to a USB memory device, if the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. For optimum performance, make sure that you format it as an internal storage device
Please note that the USB memory device is used only for saving apps. If you remove a USB memory device from the TV, you will be unable to use the apps that were moved to the USB memory device. Also, you cannot specify a USB memory device as the installation location of an app. First install the app on the TV as normal, and then move it to the USB memory device.
And may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Sony Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A95K:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
It could not get any better.
164 cm (65") 22/03/2024 by Mrmusic66 (USA) Verified Purchaser Verified
I've had this tv for a little over a year and I am still in awe with the picture quality and the sound. There are so many features that I still need to grasp - all in good time. The tv is expensive, but worth every dime.
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Hi Mrmusic66,
You made the right choice! We're thrilled that you are enjoying the sound and picture quality of the TV. Thank you for choosing Sony!
-Ralph
Disappointed
164 cm (65") 21/03/2024 by Brown7727277 (USA) Verified Purchaser Verified
Wish I had saved the money and bought something different.
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Hi Brown7727277,
We are sorry to hear that. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
We appreciate your feedback.
Thank you.
-Vincent
Sony A95K poor experience
164 cm (65") 20/03/2024 by BSP1 (United Kingdom)
The TV has been faulty since day 1. Sony offered a replacement which was a refurb, the refurb sent had been damaged on the corner of the screen, packaged and sent out to me. Very disappointed that buying a top end TV from a brand like Sony they don't take a little more care in terms of the product and customer experience. Would not buy a Sony again I should simply of had the LG G3. Shame really as the TV picture itself was very good and the features etc. exactly what I wanted.
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Hi BSP1,
Thank you for your feedback.
We're sorry to learn that you went through this experience, this isn't the norm, as Sony is committed to providing the highest standards of product quality and customer service for all of our products.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Really supportive
139 cm (55") 16/03/2024 by DJ000 (United Kingdom)
I brought this product several months ago and the TV is amazing, amazing picture and sound. The acoustic surface is a game changer and is absolutely amazing. Absolutely crazy how good this product is
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Amazing
164 cm (65") 14/03/2024 by Golfmadjonno (United Kingdom)
Fantastic piece of kit. Sound and picture are both excellent Bravia core is a great extra
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Really nice .
139 cm (55") 08/03/2024 by Sony for ever (United Kingdom)
I have even brought 3x 77inch A95Lu's and thay are mre awesome
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Fantastic TV! Sound like at the cinema
164 cm (65") 06/03/2024 by Bbbee (United Kingdom)
Brilliant! very happy with the purchase! Great picture and perfect sound
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Sony A95K
139 cm (55") 05/03/2024 by J0hn0 (United Kingdom)
Beautiful picture, like how it senses inputs and changes picture settings to suit games console etc. Nicely finished compared to my previous LG. Highly recommended.
Excellent
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Awesome picture
139 cm (55") 21/02/2024 by Fatboy24 (United Kingdom)
The picture contrast is fabulous and with plenty of ports for hdmi and usb , set up was easy . My only negative in my opinion is the stand position of the tv isn’t as good as my previous Sony tv for around tv viewing .
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Wow, just wow!
164 cm (65") 13/02/2024 by Wozzer1 (United Kingdom)
First new TV for several years and can honestly say that I'm blown away by picture quality and sound quality. Never really paid attention to improvements in technology before, but this TV is on another level to anything I've owned before.
Poor
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Disappointing Customer Support
164 cm (65") 08/02/2024 by zeusmos (USA) Verified Purchaser Verified
The support provided by Sony is extremely disappointing. I recently bought the 65" A95K, only to discover that the screen has distorted. Upon further inspection, I found that the color blue and white display a noticeably darker shade in the middle of the screen. After contacting Sony support opening a support ticket and explaining the issue, the technical team claimed it's normal, despite clear evidence of the video showing the issue. It's worth noting that I've owned couple OLED TVs and have never encountered such a problem. I am worried this issue appears to resemble burn-in or some sort of issue with the screen, leaving me questioning Sony's commitment to standing behind their products.? What's the purpose of a warranty if they refuse to acknowledge any resolution? This lack of consideration for resolving the issue is utterly absurd.
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Hi, we regret to hear that about what happened with your TV. This is definitely not the experience we'd like you to have with our product and services. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
sony.com Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the A95K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Nice TV
139 cm (55") 05/02/2024 by Cason (USA) Verified Purchaser Verified
Great picture and features. Google assistant is good and the built in microphone is a plus.
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Hi Cason,
Amazing! We're glad that you like the picture quality, Google assistant function, and built-in mic of the TV. Thank you for choosing Sony!
-Ralph
New tv
139 cm (55") 04/02/2024 by Glasgow1963 (United Kingdom)
Replacement tv great upgrade sony replaced without any issue
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony XR-55A95K TV, and hope you continue to enjoy it for years to come.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Excellent Product, Picture Quality and Features
139 cm (55") 04/02/2024 by R Freeman (United Kingdom)
Excellent product, picture quality and features. A++++
Excellent
Excellent
Excellent
Sony bravia oled 55"
139 cm (55") 01/02/2024 by 950cut (United Kingdom)
Had this about 5 weeks and is a brilluant set great picture quality and with having the speakers in the front screen the sound is perfect
Excellent
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Excellent
Great Picture
164 cm (65") 28/01/2024 by Cooper16 (USA) Verified Purchaser Verified
Enjoying the crisp detail and color spectrum of the TV. Only problem is that it makes watching our other TV less enjoyable.
Excellent
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Fantastic, Cooper16!
You've definitely made a great choice! We are truly happy to hear that you're satisfied with the amazing picture quality of your XR65A95K.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Fabulous picture
139 cm (55") 27/01/2024 by Handyman Howard (United Kingdom)
First TV for us in 15 years, very pleased with it , a multitude of functions. I've given 5 stars because the staff went above & beyond, taking lots of time to give us the information we needed to choose which TV would suit us best ,also came out & set it up as well.
Excellent
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Simply The Best
139 cm (55") 19/01/2024 by ToMatter (United Kingdom)
I bought this television to go with the sublime HT-A9 and SW5 Home Cinema system I purchased last year. Nothing could have prepared me for the absolute leap forward in picture quality and sound from this television set. I run out of superlatives. I used to be a fan of plasma screens and until now I felt that OLED screens were not as good as plasma had been, this is a game changer, this is considerably better than the best plasma display I’ve ever seen. Sony’s television speaker system is a quite superb feat, using it alone without the sound system is very impressive, coupled to the HT-A9 and SW5 by Sony’s unique ‘Center S’ output offers a staggering cinematic and gaming performance. Even if money were no consideration I really feel you would struggle to source a better audio-visual setup than this. I recommend this television and Sony’s cinema system, entirely without reservation, it’s not cheap but it’s by far the best I’ve ever seen. I’m still adjusting, weeks later, to the surprises that the quantum leap in picture and sound represent. This is as phenomenal as their cinema system. Sony are really at the top of their game right now and the competition is a way behind.
Excellent
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Excellent
Lovely tv. Great picture
139 cm (55") 18/01/2024 by Al25 (United Kingdom)
Brilliant TV, the Sony website is poor , tried to register for 5 year warrant , near impossible
Good
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Hi Al25,
Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
Regarding the 5 years warranty offer, first you need to check if your TV is eligible through the link below, then if it is, please follow the on-screen instructions to register for it:
https://cutt.ly/ZwLb2gtK
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Sony A95K Bravia
164 cm (65") 18/01/2024 by NIC23 (United Kingdom)
This is my second Sony Bravia. I bought this TV after careful consideration of what it would deliver. The picture quality and details is outstanding. The sound system of the TV is clear and loud. The TV set up after delivery was very easy. It takes 2 people to do this. TV navigation is not difficult at all. I did review its rivals like LG, but I was more then happy to purchase the Sony.
Excellent
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Excellent
Easy to use
139 cm (55") 17/01/2024 by Sonne06 (United Kingdom)
I have been using for 10 months and is is perfect to have it
Excellent
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Excellent
Loose power socket only downside
139 cm (55") 17/01/2024 by Ducktape100 (United Kingdom)
Considering my 2022 model was £1K less than the 2023 I considered it a bargain and a big improvement on my Panasonic Plasma. Fairly simple to set up, however the very loose power socket came with a cable tie that is supposed to plug in to a hole. It doesn't! Sony should checkout the Panasonic power cables integral clip ( far superior). I had to use duck tape to secure cable! Not what I expect from Sony.
Excellent
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Good
Hi,
Thank you for your feedback.
We're sorry to learn that the power socket is loose.
We recommend changing the wall socket to avoid causing damage to the TV or anything else. If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Awesome OLED TV
139 cm (55") 09/01/2024 by DandJ_2010 (United Kingdom)
Light years ahead of our previous 55' LED TV. Solid blacks, vibrant colours and fantastic viewing angle. Operating system and built in functionality make this an extremely easy and enjoyable TV to navigate.
Excellent
Excellent
Excellent
Amazing picture but interface and RC needs rethink
164 cm (65") 08/01/2024 by ShaunoShauno (United Kingdom)
I have owned the A95K (65”) QDOLED for approx 6 months and am still mesmerised by the picture quality and overall presentation. During a recent visit to a well known retailer, it was only the same technology by a Sony TV that appealed to me…the competition are still not that close. It therefore pains me me to write this, but there are some glaring issues affecting the user friendliness of this supreme product:…issues which continually affect enjoyment. The first is the separation of TV guide and recording guide menus. A 15 years old Panasonic plasma tv has better integration of these menus. Recording to HDD via the onboard recording guide is inexplicably a separate operation and menu to that of the TV guide itself: This needs to be combined through a software upgrade for UK users. The second and only other glaring issue are the two remote controls units supplied with this TV. One is high quality but not detailed enough to give comprehensive control of all functionality. The other is cheaper than any other a Sony product I have ever purchased and too small to use intuitively, especially in low light, or if you have moderately sized hands and fingers. Sony have dropped the ball here. They should have produced a single, comprehensive, large style remote control unit where all of the A95’s extraordinary features can easily be explored. By producing two, they have oddly missed the mark with both. The cost of this TV warrants a rethink and reissue of a remote control unit that gives owners comprehensive functional control. A well designed TV remote becomes a device which a user learns to use and then does so intuitively. Neither of those offered with this TV will allow the owner that satisfaction. On every level, Sony have achieved a master stroke of screen and sound engineering…but they can do even better with just a few tweaks.
Excellent
Excellent
Good
Great TV
164 cm (65") 07/01/2024 by GeHo (United Kingdom)
I am happy that i have this TV bla bla bla bla bla
Excellent
Excellent
Excellent
Great quality, time will tell
139 cm (55") 06/01/2024 by Daleppk (United Kingdom)
Paid more than the competition. Time will tell if it was a good investment. My last Bravia lasted more than 5 years of daily use.
Excellent
Good
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying the quality of your XR-55A95K, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Insane image quality
164 cm (65") 26/12/2023 by nickdss454 (USA) Verified Purchaser Verified
After owning lg oleds for years I made the switch to Sony! It's not even close from the upscaling to out of the box settings this tv is just on another level.
Excellent
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Excellent
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Excellent
Hi nickdss454, we're glad you are enjoying your new TV! The MASTER Series BRAVIA XR A95K OLED TV features the latest QD-OLED panel and XR Triluminos Max technology giving this TV our brightest and widest range of OLED colors ever. Combined with OLED’s pure black levels thanks to self-illuminating pixels, the A95K boasts a beautiful display of colors with equally impressive contrast. Thanks for choosing Sony. ~Earl
Picture
164 cm (65") 24/12/2023 by Deano5 (United Kingdom)
We’ve had the television a month now and we are so happy with it. The picture quality is spot on with high definition content. We play a 4k dvd player through it has well which is also superb. The only complaint I have is that the power cable that connects into the back of the television is very loose and television turns off unexpectedly like as though it’s been unplugged so hopefully I can get another cablefrom Sony with no complications.I would definitely recommend this television superb.
Excellent
Excellent
Excellent
Excellent Video and Voice quality
139 cm (55") 20/12/2023 by Roh Wa (United Kingdom)
I had bought this around 5 months must say very happy with my buy. I had previously used Samsung television and there is stark difference in the pictures quality and sound. The added features do wonders
Excellent
Excellent
Excellent
Sleek and easy to operate
139 cm (55") 17/12/2023 by Steph architect (USA) Verified Purchaser Verified
Such a beautifully designed object, and most importantly the picture is stunningly crisp and clear. This smart TV is so enjoyable to me every time I turn it on,, and I'm so glad I bought it now and can easily stream live programing, as well as watch movies at home in all their glory!
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Hi Steph architect,
We appreciate the 5-star rating and we're glad to hear that you like the clear picture quality of the TV. The MASTER Series BRAVIA XR A95K OLED TV features the latest QD-OLED panel and XR Triluminos Max technology giving this TV our brightest and widest range of OLED colors ever. Combined with OLED’s pure black levels thanks to self-illuminating pixels, the A95K boasts a beautiful display of colors with equally impressive contrast. Thank you for choosing Sony!
-David
Disappointed
139 cm (55") 16/12/2023 by StokieChris (United Kingdom)
Went to buy a 55” LG or Panasonic Helpful sales man asked us what features we were looking and explained the pro`s and con`s of each. After explaining that one of the features I needed was good sound as we love music andI struggle with dialogue on (especially American) films. The sound was a defining factor in blowing my budget by 30-50% (not inconsiderable) but the Soound and Sony brand sold it. The picture and sound amazing but I find it a very frustrating television to navigate. Also I am disappointed to be told (not just Sony but industry) how I am `allowed’ to use OUR television that with fitting we have spent an excessive amount for us. I like recording on to a proper hard drive but am being informed that Humax Sat and freeview boxes are being phased out (we have Humax versions of both). So we are struggling with catch up before we are FORCED down that road. If catch up was more like Humax (pause rewind etc on live TV for a start) then it would be more bearable. It is hard to find required catch up programmes as their is no green button to restart BBC or a button to go back daily so the arrow has to be pressed continually on remote it is similar on conventional remote when trying that with coloured buttons). Apparently I cannot record other channels than that we are watching, via USB, and then only if we use a (further expense) Sony HDD. I altered and saved our HDMI settings last week to our preferences and came to use a week later and they had reverted. They were saved and checked at time of altering. I find your links to videos and help pages poor. Why can you not produce manuals to help people like me that struggle even if you charge a few pounds more. You could even offer it as an optional extra. It seems a shame I feel cheated. And please don’t blame the environment as in my opinion it could be printed on recyclable paper. It is about Sony`s profits. My supplier has offered help before he left but I am not going to call him out the work before xmas in what will be his busiest time of the year. If Sony would like to discuss these issues I would very grateful and would consider amending my review not that I believe it will be published but please prove me wrong Sony !
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Hi StokieChris,
Thank you for your feedback.
We're sorry to learn that you didn't find a manual.
Since Sony adapted the Road to ZERO: https://cutt.ly/zwOXDRJZ, we minimized the usage of paper and plastic
as much as we can. This is why you can find all the manuals on our support page here: https://cutt.ly/bwS2O1wN, they are also printable.
Regarding the TV specs, models with 2 tuners allow you to record an encrypted (Pay) channel and watch any free channel while recording. However, if you are recording a free channel, you cannot watch an encrypted (Pay) channel at the same time. And this model does have 2 tuners.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
A true picture
139 cm (55") 16/12/2023 by Atta55 (United Kingdom)
Had this television for just over a furniture add I love it. True colours add brilliant toner. Highly recommend this model.
Excellent
Excellent
Excellent
Great for HDR & HD, not so great for older content
139 cm (55") 14/12/2023 by Riz D (United Kingdom)
Bought this 2022 model thinking it could still live up to 2023 TVs. HDR content like Netflix and Disney plus is excellent. Older content, especially channels like UK Food on Sky look very distorted compared to my Panasonic JZ1500. Sound quality is OK, nothing mind blowing. You do have to play around with the picture settings and from that respect it also looses to my Panasonic which was perfect out of the box. Google TV is great. Overall happy but on balance would buy a Panasonic over a Sony. The A95K will likely be our movie TV while the Panasonic will be our all rounder.
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony XR-55A95K TV, and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
Yet, we're sorry to learn that you didn't like the quality of some contents that is being played on it, and we'd like to assist.
To get the most of the picture quality of this TV, we recommend that you try different picture modes (especially the vivid mode) by pressing the Quick Settings button on your remote and changing the Picture Mode.
You can also tailor the picture quality to your taste using the guide here: https://cutt.ly/cwS2ZpYa
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
The Best by far
139 cm (55") 10/12/2023 by WINH (United Kingdom)
I have always had a sony TV, this is by far the best of the best. Picture quality, sound and overall build quality is more than I expected. Sony have really set a standard with this.
Excellent
Excellent
Excellent
Outstanding picture quality and sound.
139 cm (55") 08/12/2023 by Kevriano65 (United Kingdom)
Crash, bang, wallop what a picture.... I have been wanting an OLED set for a good while now, and finally took the plunge this back Friday, initially aiming for this year's A95L, but a local store had this model on a ridiculous deal, and close inspection didn't reveal enough if a difference to warrant the extra £1300 it would have cost. Honestly, this is by far the best picture I have ever seen in a TV, with anything 4k (most broadcasts and streams these days) looking unbelievable to be honest. So much detail, no motion blur, stunning colours, especially in vibrant mode for films and nature programs. I do have a sound bar, so the internal speakers are mute but before using the bar I had the set in use without and the sound quality was absolutely superb for a set of this type. If you can find a bargain like I did, do not hesitate. I can't imagine a picture ever being better (short of 8k).
Excellent
Excellent
Excellent
Perfect
139 cm (55") 08/12/2023 by austinince (United Kingdom)
I love everything about this TV. The picture quality is outstanding. The sound is good for a TV, although I have added the Sony HT-A9 and SW5 Sub, this addition takes the sound to a whole new level! It seamlessly incorporates all your various boxes to use the one remote if required but Google assistant is a joy, so there’s very little need to use a remote. Apple Music works better on Google than it does on Siri too!
Excellent
Excellent
Excellent
Great picture quality
139 cm (55") 08/12/2023 by KY747 (United Kingdom)
Purchased this tv 2 weeks ago based on positive reviews. The reviews are not wrong! Very easy to set up, great picture quality and great sound quality too. Highly recommended.
Excellent
Excellent
Excellent
Strong TV
139 cm (55") 06/12/2023 by Drewball (United Kingdom)
Had this TV for 1 month... Picture is fantastic... World beating in fact!! Strong performance all round... Acoustic sound profile not as good as A80J though, Not as balanced and less bass which is odd ! Adjusting equaliser helped a little.. Overall pleased as I got this for £969!!!
Good
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Excellent
Hi Drewball,
Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
Regarding the sound, we recommend performing the acoustic calibration to get the best quality: https://cutt.ly/FwAeZvN3
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Will never buy a Sony product again
139 cm (55") 04/12/2023 by Whenidream (United Kingdom)
Last year's top of the range tv. Lots of features BUT:- 1) Absolutely NO proper manual anywhere - the ONLY "manual" is a handful of pages on the set up and then scroes of the same in other languages. Nothing else on line. Help menus on the tv itself may work for some - and for me for ad-hoc questions - but everything else is on a guesswork/experiment and try to remember basis. Unbelievable! 2) The specification on Sony's only website says "yes" to teletext. It doesn't seem to work and without a manual there's not much more I can try. On calling Sony the person I spoke with a) didn't know what teletext is, b) proceeded to tell me how it works and to contact the service provider - absolute joke. 3) Upon registering the product via the tv (the on-line form didn't work and I didn't know where to find the serial number if it had - though they took me through finding it on-screen (something a manual would have shown me how to do, amongst a zillion other things I'm in the dark about) I received an email which didn't even state the length of the warranty. It's advertised at just about every outlet as five years for this model - to be registered after purchase. Upon asking the question, though, it's only ONE year with Sony. Abysmal. I was also accused of being abusive/non-professional when I reacted tot eh excuse for a complete lack of manual of (we don't have one because software updates may change functions" as "rubbish". It seems Sony regard that word as a swear word. If it is, then a swear word is most appropiate for this hugely disappointing performance.
Good
Good
Fair
Hi Whenidream,
Thank you for your feedback.
We sincerely apologise for any unintended inconvenience caused, we understand that you went through a bad experience, this isn't the norm, as Sony strives to deliver the optimum quality at all times.
We're sorry to learn that you didn't find a manual.
Since Sony adapted the Road to ZERO: https://cutt.ly/zwOXDRJZ, we minimized the usage of paper and plastic
as much as we can. This is why you can find all the manuals on our support page here: https://cutt.ly/YwP0Orf5, they are also printable.
Regarding the teletext service, it has evolved, you can find how to use the service here: https://cutt.ly/IwP0PxHy
Regarding the warranty, it depends on the retailer, for example, this model has 5 years if purchased from our website, which doesn't need registration. However, in order to help you properly, we'll need more details.
Furthermore, we'd like to offer more assistance with your enquiries, so please don't hesitate to contact us, make sure to mention this case number: 26325791. You can select the live chat service to get directly to us, following this link: https://cutt.ly/QwP0LUsl. (Copy and paste the link in your browser).
Hana @Sony support UK
Best picture I’ve ever seen.
139 cm (55") 03/12/2023 by Rod308 (USA) Verified Purchaser Verified
What a great purchase very easy set up. Incredible resolution Dolby vision, HDR.
Excellent
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Excellent
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Excellent
Hi Rod308, Awesome! We are so glad to hear that you are happy with your new TV! Experience the ultimate in brightness and contrast with the BRAVIA XR X95K Mini LED TV. XR Backlight Master Drive controls thousands of tiny, high-density Mini LEDs with absolute precision to deliver lifelike 4K HDR picture. Plus, with X-Wide Angle and X-Anti Reflection, off-angle color and brightness are preserved with less glare. Thank you for choosing Sony! -Carl
Great design with excellent sound and vision
164 cm (65") 03/12/2023 by Davegy1944 (United Kingdom)
I read some great reviews on this TV before deciding to buy it and both the picture and sound quality completely live up to my expectations. My only criticism centres around the complete lack of a comprehensive user manual. This is a complicated TV and many features on it I have come across either by accident, by searching through the endless menus or by searching on google. Having previously owned an OLED TV for 6 years, I am not a complete novice and I'm sure that Sony devotees will be familiar with the way their products and menus operate, but never having owned a Sony TV before I could have done with a detailed guide, either in the form of a printed manual or an online guide to ensure that I get the best from what is for me, a very expensive purchase.
Excellent
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying the quality of your XR-65A95K, and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
An operating instruction and a Quick Setup Guide should be supplied with the TV in the box, you can find more info here about supplied accessories in the TV box: https://bit.ly/3RalvxF
It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste, therefore, you could not find the full manual in the box with the TV, you can find more info about our Road to Zero approach from here: https://bit.ly/3EdqDv0
However, you can reach the same manual by using our online help guide as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the XR-65A95K settings, and features: https://bit.ly/3HChAqs, and you can also reach the same user guide by pressing in help button on the remote control of the TV.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great quality
164 cm (65") 02/12/2023 by Hayleyb (United Kingdom)
Brought this as an upgrade for my new house. Amazing quality and easy to set up. Brilliant sound quality with lots of options.
Excellent
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Excellent
You get what you pay for.
139 cm (55") 01/12/2023 by Smithy2 (United Kingdom)
I received my A95K just under two weeks ago. I spent a lot of time reading through Tv reviews and finally decided that this was the one for me. And I am pleased to say it that in my opinion it is worth the money. The colours are amazing and seeing things like the way lights stand out in a nighttime scene illustrates to me how much TV’s have come on. I have enjoyed checking out the different settings on the Tv probably because they actually do work and have impact. The product feels well constructed and sturdy. I am looking forward to years of pleasure out of my new purchase. Thank you Sony. P.S. I was waiting to see how much of an improvement the A95L was over its predecessor but the fact that the feet only had a narrow position on the 77 inch version immediately ruled it out.
Good
Excellent
Good
Amazing sound and pictures
139 cm (55") 01/12/2023 by Lizzie 77 (United Kingdom)
I bought this model in the Black Friday sale and I am delighted with it. Having some hearing loss as well as sight issues, it's made a real difference. You won't need a sound bar with this set!
Excellent
Excellent
Excellent
Over priced mixed performance
164 cm (65") 29/11/2023 by Bob765 (USA) Verified Purchaser Verified
Mixed performance with audio poor compatibility with Sonys own internal products. Paired with a high end Sony sound bar the two pieces often do not talk to each other and turn on/off. The TV remote can’t turn TV on consistently, picture quality is fine enough but not worth the price tag consider the poor user experience. You have to TURN ON HDMI high capacity settings it’s not default and this feature is buried in the sub menus.
Excellent
Poor
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Poor
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Poor
Hi Bob765, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. Please isolate the issues by following this link:
https://www.sony.com/electronics/support/articles/00200862?utm_source=glean
May we contact you to help? If so, please email the below information tosocialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Earl
A95K 65 inch.
164 cm (65") 29/11/2023 by Sceptical (United Kingdom)
Faultless …. Noting more to add, simply faultless.
Excellent
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The best tv I've ever owned
139 cm (55") 26/11/2023 by Colin12345 (United Kingdom)
Coming from the lg g2 oled .the a95k this hand down tge best tv I've ever seen and owned just the colour are so good to look at i use it every day for gaming and movies i
Excellent
Excellent
Excellent
Excellent
139 cm (55") 18/11/2023 by AB46 (United Kingdom)
I bought this TV 3wks ago. Easy to set up, picture qau excellent.
Excellent
Excellent
Excellent
Great TV with beautiful colors
164 cm (65") 17/11/2023 by BFil (USA) Verified Purchaser Verified
Had the TV for a few weeks now and am happy with my purchase.
Excellent
Good
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Good
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Good
Hi BFil, We are thrilled to hear that you are happy with your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase. Enjoy! Vincent
Great picture
164 cm (65") 16/11/2023 by Moggies (United Kingdom)
Advised by JL this tv had the best picture and also backed up by on line reviews. Now installed they are right
Excellent
Excellent
Good
Fantastic tv!
139 cm (55") 15/11/2023 by Iubfen nsofu oufs ouncouw (United Kingdom)
Great picture and sound. Sony has smashed it out of the park again.
Excellent
Excellent
Excellent
Outstanding!
139 cm (55") 14/11/2023 by RetiredRoxy (USA) Verified Purchaser Verified
I absolutely love this TV. Picture perfect. Highest quality. Will last many years to come. I highly recommend!
Excellent
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Hi RetiredRoxy, Thank you for the amazing review! We're thrilled to hear you love the excellent picture quality of your Sony A95K. Your recommendation means a lot to us!
The MASTER Series BRAVIA XR A95K OLED TV features the latest QD-OLED panel and XR Triluminos Max technology giving this TV our brightest and widest range of OLED colors ever. Combined with OLED’s pure black levels thanks to self-illuminating pixels, the A95K boasts a beautiful display of colors with equally impressive contrast. Thanks for choosing Sony! -Sam
NEW TELE
164 cm (65") 14/11/2023 by Arklwright (United Kingdom)
Great quality picture and sound. Initial set-up completed,
Good
Good
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying the picture and sound quality of your XR-65A95K, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great replacement
164 cm (65") 07/11/2023 by T1four (United Kingdom)
Tv fae exceeded my expectations the camera is very clever and the picture quality is 10/10 especially for gaming.
Excellent
Excellent
Excellent
Hi Runebee,
Fantastic! You've made a great choice! We are extremely pleased to hear your satisfaction with the amazing picture quality of your XR-65A95K. We are also glad that you're enjoying the BRAVIA CAM feature of this TV. The MASTER Series BRAVIA XR A95K OLED TV features the latest QD-OLED panel and XR Triluminos Max technology giving this TV our brightest and widest range of OLED colors ever. Combined with OLED’s pure black levels thanks to self-illuminating pixels, the A95K boasts a beautiful display of colors with equally impressive contrast.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Amazing Tv
139 cm (55") 05/11/2023 by Andy265 (United Kingdom)
I listened to much praise about the Sony Bravia XR, but this TV has surpassed all my expectations. It has a pin sharp true-to-life picture, is unaffected by direct light falling on the screen and colours and Hues are astonishing. I have had problems with relictions on previous TV screens - but not on this one! The TV build quality is excellent. It has a real glass screen with high-quality built-in speakers that sound much better than anticipated. And the Dolby sound projection is exceptional. My previous Samsung TV was only updated for two years which was a real issue for me, so I appreciate the flexibility and updates that come with Sony running Google Android. I paid a bit more for this TV, but it worth every penny and I am now a Sony convert.
Excellent
Good
Excellent
Fantastic colors and brightness, flawless picture
139 cm (55") 05/11/2023 by HappyCamper1212 (Canada) Verified Purchaser Verified
My dad and I did research on 55" OLED tvs and checked out tons of ratings online. It was a toss up between the A95K, the LG C3 and the Samsung S90B. We went to Bestbuy and stood for over an hour looking at these 3 televisions and while all three had great pictures, the LG colors looked a little flat and the Samsung reflections were a bit much. This tv had a certain pop in the colors that made the difference in my decision to buy it, and every time I watch it I am more happy with my purchase
Hi HappyCamper1212, Thanks for purchasing the 55" A95K! We're glad that you are happy with your purchase and you like the top-notch picture quality, especially the incredible vibrant colors this TV delivers. We always strive to deliver the best picture quality with our TVs. With our BRAVIA A95K, you will discover the next dimension in entertainment with our breakthrough QD-OLED panel and ingenious, multi-purpose Dual Style design. Pairing our XR OLED Contrast Pro and QD-OLED panel, this TV delivers up to 200% as much color brightness as conventional OLED TVs, bringing scenes alive with pure blacks and our brightest colors. Thank you for giving the product a perfect rating! Enjoy! -Jess
Don’t know if I am using it correctly
164 cm (65") 29/10/2023 by Djburns7 (USA) Verified Purchaser Verified
I think a 400.00 tv has as good a picture as this one as
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Average
Fair
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Fair
Hi Djburns7, We appreciate your feedback and understand your picture quality concern with your Sony A95K. Please allow us to help you and turn this into a better experience. To ensure you're experiencing the full potential of your Sony A95K, we recommend you to configure various settings related to the TV’s overall picture such as picture mode, brightness, color, contrast, etc. according to your preferences to improve the overall viewing experience on your TV.
More information about the picture adjustment settings of the TV can be found on the link below:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Should you need assistance with optimizing your TV settings or have further questions, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony, and we're here to ensure you get the most out of your TV.
Regards,
Sam
the Tv is keep freezing
164 cm (65") 28/10/2023 by Nassfhitg (United Kingdom)
the tv is keep freezing and none of the remote functions on that time and i have unplugged and plugged back , it’s so annoying very unsatisfying Sony ..,! you disappointed me
Poor
Poor
Poor
Hi,
Thank you for your review, and we're sorry to hear about the freezing issue!
In an attempt of rectifying the issue, please follow the below troubleshooting steps:
-Make sure your TV is running the latest software version by following this link: https://bit.ly/3YNFTYv
-If the problem persists, check whether the issue occurs with all contents/external devices or only certain contents.
-If the issue remains with all contents, you can try a factory data reset by following the steps here: https://bit.ly/3bcVj4u
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!
We await your reply with the outcome.
Mennah @Sony Support UK
Amazing picture quality
164 cm (65") 24/10/2023 by Cornishmaid (United Kingdom)
Bought this a month ago , brilliant would recommend
Excellent
Excellent
Excellent
Sony Brilliance at its best
139 cm (55") 24/10/2023 by tsquared565 (United Kingdom)
I have had this TV now for 2 weeks, and find the picture absolutely brilliant (having used the settings menu to adjust the picture attributes to my preferred settings) The accoustic wave sound is also very good indeed, although I tend to use a home theatre system that I already had installed. Internet and media connections were all quite seamless and easy to set up and pair with my current devices. I find the hand gesture system a little hit-and-miss but it may be more useful to some. The Bravia core element is excellent and offers great movie viewing.The direct TV remote buttons to Netfflix and Prime video are also excellent features. The only issue I am still working on is managing to set up to ensure 100% synching between tv remote and sky remote.
Excellent
Excellent
Good
Brilliant TV
139 cm (55") 23/10/2023 by Lez Neg (United Kingdom)
Voith few ago never been happier:), great pic quality and sound
Excellent
Excellent
Good
Best TV ever owned!
164 cm (65") 20/10/2023 by Lh44 (United Kingdom)
After much thought I chose this TV QD-OLED and my god it was the right decision ..so happy with picture quality and sound (esp via Sonos set up) it makes watching already seen movies like it’s the first time ….
Excellent
Excellent
Excellent