The optical drive is missing from My Computer, but shows in Device Manager with a conflict.
To troubleshoot and resolve the condition where the optical drive is missing from My Computer, it will be necessary to remove the upper and lower filters from the Windows registry. The process to remove the filters from the registry varies depending on the operating system installed on the computer. Select the appropriate link below and follow the steps to resolve the condition.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
