Sony Support

Article ID : 00295671 / Last Modified : 09/10/2024Print

How much storage is available on my TV and how to free up some space

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Your TV stores data types, such as recently used apps, cache, and data or software update information. As a result, you don’t have to wait for apps to load when you switch between them and can resume watching your series where you left off. Unfortunately, every TV has a finite amount of memory. Follow these steps to clear your TV's storage space (memory).

    How much storage is available on my Sony Google TV™ or Android TV™?

    Your Sony TV has a predefined amount of built-in storage; however, the available capacity will vary depending on the OS and installed software requirements.

    Depending on your TV model, you might be able to see how much space your apps, videos, or images are currently consuming by following the steps below on the TV itself (steps might vary):

    1. On your TV remote control, press the HOME or Quick Settings ( or ) button, depending on the model.
    2. The following steps will depend on your TV model:
      • Select Settings → System→ Storage → Internal storage, Internal shared storage, or Internal shared storage (except for system area).
      • Select Settings → Device Preferences → Storage → Internal shared storage
      • Select Settings → Storage & Reset → Storage or Internal Shared Storage → Available.

    Visit the following articles for more information:

    How to free up TV memory on your Sony TV

    Here are some ways in which you can free up TV memory:

    1. Manage TV apps (e.g., uninstall unused TV apps, close unused apps running in the background, clear cache and app data)
    2. Reset your TV to factory settings.

    Manage TV apps

    If you no longer use apps or games on your TV, remove them to clear memory and make space for new content.

    If you're experiencing issues with a particular app, clearing the cache or clearing the app data is an excellent way to start troubleshooting. Clearing your cache means deleting temporary data (e.g., thumbnails or your preferred YouTube™ videos). Clearing the app data means removing all your app settings and returning it to its original installation state.

    You can find everything you need to know about managing apps on your Sony TV in the following articles:

    If you get an out-of-memory message

    • If your TV memory is full and you try to download a new application, the TV will inform you about insufficient storage and ask you to delete apps or content you no longer use.
    • If your TV is stuck, turn it off and back on to clear the system memory. If the TV doesn’t turn back on, perform a power reset of your TV, then follow the steps in this article to free up storage.